Now Assist for Security Incident Response
Summarize
Summary of Now Assist for Security Incident Response
Now Assist for Security Incident Response leverages intelligent workflows and ServiceNow generative AI skills to help security analysts efficiently resolve security incidents. It enables security managers to quickly review incident context and closure notes in a concise format, analyze post-incident data, and access recommended remediation steps within the ServiceNow platform.
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The application is part of the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—providing varying levels of AI capabilities to enhance insights, productivity, and autonomous actions.
Key Features
- Generative AI for Incident Management: Summarizes detailed security incident information and generates closure notes to streamline analyst workflows.
- Post-Incident Analysis: Provides actionable insights and remediation recommendations to improve security posture.
- AI Licensing Tiers: Foundation for basic AI insights, Advanced for productivity enhancements, and Prime for full AI autonomy and customization.
- Configuration and Activation: Guidance is available to configure and activate AI skills tailored for security incident response.
Important Considerations
- Availability of AI model providers and Now Assist features may vary by customer region, data center type (e.g., FedRAMP, NSC DOD IL5, Australia IRAP), and regulatory restrictions.
- Customers should verify current availability and licensing compliance as some AI products and skills are restricted in certain environments and regulated markets.
- The application uses AI and machine learning technologies that may not always produce fully accurate or appropriate results. Customers must exercise human oversight and validate outputs before making critical decisions.
- Data processing involves transferring customer instance data to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, managed under ServiceNow’s compliance policies.
- ServiceNow collects usage data—including inputs, outputs, and edits related to incidents and vulnerabilities—to improve AI capabilities. Customers can opt out of data collection at any time.
Getting Support
ServiceNow provides resources including the Security Operations Resource Library, community forums, a Known Error Portal, and Customer Service and Support to assist customers with deployment and troubleshooting.
Security analysts can use intelligent workflows and ServiceNow generative AI skills to help them resolve security incidents. Security managers can review the context of security incidents and closure notes quickly in a concise, easy-to-read format, view post-incident analysis data, and see recommended remediation steps with the Now Assist for Security Incident Response application.
Get started
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from security incidents, incidents, change requests, problems, and vulnerable items. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.