--- sourceDocument: Australia Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # ServiceNow Otto for Security Incident Response (SIR) # ServiceNow Otto for Security Incident Response (SIR) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Security Incident Response (SIR) ServiceNow Otto for Security Incident Response (SIR) enhances security operations by integrating intelligent workflows and generative AI capabilities to assist security analysts in efficiently resolving security incidents. Security managers benefit from concise incident context and closure notes, post-incident analysis data, and recommended remediation steps, enabling faster and more informed decision-making. Show full answer Show less ServiceNow Otto® represents the conversational AI platform embedded within ServiceNow workflows, delivering agentic functions, supporting multimodal interactions across web, mobile, and messaging channels, and enabling autonomous orchestration for complex cross-system workflows. ## Key Features * **Intelligent Workflows and AI Skills:** Assist security analysts by automating incident response tasks and providing actionable insights. * **Concise Incident Review:** Quickly access summarized incident context and closure information for effective management. * **Post-Incident Analysis:** Review analysis data and receive recommended remediation steps to improve security posture. * **Multi-Channel AI Interaction:** Engage with ServiceNow Otto through web, mobile, and messaging platforms. * **Licensing Tiers:** Choose from Foundation (basic AI insights), Advanced (productivity enhancements), and Prime (full autonomy and customization) to fit organizational needs. ## Important Considerations * Availability of AI models and features may vary based on geographic regions, compliance environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and customer deployment types. * ServiceNow advises customers to regularly check for updates on AI model availability and feature support. ## AI Usage and Data Handling * The AI capabilities use machine learning to generate predictions, which may not always be accurate or appropriate for all use cases. Customers should apply human oversight and validation when using AI outputs, especially in sensitive domains such as healthcare, finance, and security. * Data from customer instances is transferred securely to centralized ServiceNow environments or third-party cloud providers for processing, adhering to ServiceNow's internal policies and compliance standards. * ServiceNow collects input, output, and modification data from AI interactions and security-related records to enhance AI technologies. Customers can opt out of data collection as outlined in the Now Assist Opt-Out process. * Users must comply with ServiceNow's AI Acceptable Use Policy when utilizing these AI-powered features. ## Getting Started and Support * ServiceNow provides resources for configuration, usage, and troubleshooting of Otto for Security Incident Response. * Customers can access the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service for assistance. With ServiceNow Otto for Security Incident Response (SIR), security analysts can use intelligent workflows and ServiceNow generative AI skills to help them resolve security incidents. Security managers can review the context of security incidents and closure notes quickly in a concise, easy-to-read format, view post-incident analysis data, and see recommended remediation steps. ## Now Assist \> ServiceNow Otto announcement {#now-assist-security-incident-landing__id_a54_1kw_zjc} ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-security-incident-landing__servicenow-otto-name-change} ## Get started {#now-assist-security-incident-landing__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-security-incident-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). |-|-|-| | [Explore Learn about ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/Pzm8eePYoJUzetvWY7iKig "Security analysts can use intelligent workflows and ServiceNow generative AI skills to triage, investigate, and close security incidents with ServiceNow Otto for Security Incident Response (SIR).") | [Configure Learn how to configure and activate the skills for ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/1k8ASTKLcuWghDp5tD3v8g "The ServiceNow Otto for Security Incident Response (SIR) application is supported in the Security Incident Response Workspace and in the legacy Core UI (UI16). Use the guided setup in the AI Admin Hub console to configure ServiceNow Otto for Security Incident Response (SIR).") | [Use Learn how to manage security incidents using ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/keNxLjwWIyUYjkgP6gn9AQ "Security analysts can close security incidents quickly from within their flow of work with the generative AI skills supported by ServiceNow Otto for Security Incident Response (SIR).") | [ ] {#now-assist-security-incident-landing__table_jlh_dgk_1cc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-security-incident-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-security-incident-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-security-incident-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-security-incident-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-security-incident-landing__cf-app-landing-get-help} * [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885) * [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-security-incident-landing__ul_olh_dgk_1cc} ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-security-incident-landing__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-security-incident-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from security incidents, incidents, change requests, problems, and vulnerable items. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).