Manufacturing Commercial Operations Channel Support Operations

  • Release version: Xanadu
  • Updated November 5, 2024
  • 1 minute to read

    • Use the Service Bridge application with Manufacturing Commercial Operations for providers to create and publish catalogs of services, receive, and fulfill requests generated from consumers, and establish integrations with consumer instances.

    Channel Support Operations for Manufacturing Commercial Operations
    With Channel Support Operations for Manufacturing Commercial Operations, you can:
    • Automate after-sales support processes (e.g., product & service issues, warranty claims, recalls)
    • Resolve poor quality, non-conformance and warranty issues
    • Provide tech support agents with a 360° view of customers, products, entitlements, and channels
    • Increase deflection with tailored self-service portal and workspaces
    • Improve OEM-channel collaboration with proactive communications and automated channel workflows (e.g., vehicle handover, service delivery)
    Channel Support Operations for Manufacturing Commercial Operations