Admin Center overview

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Admin Center overview

    The Admin Center in ServiceNow provides administrators with a centralized control hub to efficiently manage their instances. It consolidates platform capabilities, key applications, and configurable dashboards into a single interface, helping admins streamline their daily administrative tasks and prioritize work based on real instance data.

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    Key Features

    • Admin Home: The primary landing page within Admin Center that allows admins to manage and track all administrative activities from one place.
    • Adoption Blueprints: Offers recommended applications and features aligned to strategic business goals, enabling targeted improvements. Available by default from the Tokyo release and later.
    • Now Assist Admin: Provides quick access to setup, configuration, and monitoring tools for Now Assist features and skills.
    • Application Manager: Enables installation, update, and management of licensed applications and plugins. Available by default from the Vancouver release onwards.
    • Security Center: Helps maintain and monitor the security posture of ServiceNow deployments. Available by default from Vancouver release; for earlier releases, it can be installed via the ServiceNow Store.
    • Subscription Management: Allows proactive management and monitoring of subscription usage. The legacy version is default from Vancouver release; a new version is available from the ServiceNow Store and can coexist with the legacy version.
    • Configuration Hub: Provides detailed insights into selected applications, including delta changes, license allocations, and customizations, all in one view. Available by default from Vancouver patch 2 and later.

    Key Outcomes

    By leveraging Admin Center, ServiceNow administrators can expect streamlined instance management, improved prioritization of administrative tasks, easier access to essential tools, and enhanced visibility into application configurations and security. This centralization reduces complexity and helps ensure efficient governance of ServiceNow environments.

    Admin Center gives a centralized control of the instance to the admins with easy access to the platform capabilities, applications, and configurable admin dashboards.

    The first stop experience within Admin Center is the Admin Home page. It helps you manage and track all your administrative work within a single page experience. You can prioritize your work based on the instance data. See Admin Home for more information about Admin Home features.

    Admin Center offers easy access to a number of key applications administrators need. You can access these applications directly from the Admin menu on the Admin Home page.
    • Adoption Blueprints: Adoption Blueprints lists the available applications and features that are recommended to achieve business goals. You can target the strategic business improvements with a set of apps and features. See Adoption blueprints for more information.
      Note:
      Adoption Blueprints platform feature is available by default with instance upgrade to Tokyo and above.
    • Now Assist Admin: The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist features and skills. See Now Assist Admin console for more information.
    • Application Manager: As an admin, you have the ability to install, update, and manage licensed applications and plugins on your instance using the Application Manager application. See Application Manager for more information.
      Note:
      Application Manager store application is available by default with the instance upgrade of Vancouver and above.
    • Security Center: Use the Security Center application to help your organization maintain the security of your ServiceNow deployments. See Security Center for more information.
      Note:
      Security Center is available by default from the Vancouver release and above with the instance upgrade. For the previous releases, you can install it from the ServiceNow store.
    • Subscription Management: Proactively manage your subscriptions and monitor subscription usage on your instances using the Subscription Management application. See Subscription Management for more information.
      Note:
      The legacy version Subscription Management is available by default with the Vancouver release. You can install the new version of Subscription Management on your Vancouver instance from the ServiceNow® Store. You can also have both the legacy and new version on your Vancouver instance.
    • Configuration Hub: Access and zoom in all the relevant details related to the selected application(s) using the Configuration Hub application. You can also track and view delta changes, over-allocated licenses, and customizations on a single screen. See Configuration Hub for more details.
      Note:
      Configuration Hub store application is available by default with instance upgrade of Vancouver patch 2 and above.
    You can also access the Admin Experience Product Hub on the ServiceNow Community for additional resources about Admin Center and the applications.