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Featured Admin Experience - Center of Excellence

What is Admin Experience on the Now Platform®? Admin Experience features enable admins to discover applications they are licensed for but are not using, adopt and configure applications with a streamlined setup process, manage the day-to-da...

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Can anyone please share the documentation of SailPoint Integration with Servicenow

Could you please share the documentation on how we can implement/configure SailPoint integration with ServiceNow.(with and without using spoke) @Ankur Bawiskar @Dr Atul G- LNG

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Creating a batch installer for Store updates

We have all been there, you just upgraded your instance, and you go to the Application Manager and the first thing you see is this: 199 updates available to install… Which ones do I need??? Where should I start??? Do I have to go through thes...

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Best Practices around Plugin / Application Decommission / Uninstall

Use case : Customer decides that he would not want to continue with license for SAM or SPM or GRC.. What is the best practice (prescribed) way to look at cleaning up.There is data , governance and compliance which needs to be followed also some sche...

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Beyond the Basics: Enhancing ServiceNow ATF with Custom Reports

We've all been there: you've diligently built and executed your Automated Test Framework (ATF) tests, and the results are a crucial record of your instance's health and successful upgrades. But then comes the moment when you need to share these resul...

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Introducing the ServiceNow AI Control Tower: From Intelligent Insights to Responsible Action

As organizations rapidly adopt AI to drive service delivery, automation, and decision-making across the enterprise, governance often becomes an afterthought - until something breaks. Unexplainable decisions, unchecked model drift, shadow AI, and misa...

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Create a Guided Tour for Service Operations Workspace

This article walks you through creating a Guided Tour on Service Operations Workspace. Guided Tours are supported on Workspaces as of the Vancouver release. There is a Next Experience Academy session on this topic if you want to watch the recording. ...

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Health Sentinel for ServiceNow: Bringing Sensor Logic to Platform Monitoring

In complex enterprise environments, proactive monitoring is critical to maintaining stability and performance. Inspired by how physical sensors detect changes in environmental conditions and trigger appropriate responses, I developed a custom Serv...

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Yokohama - Simplifying ServiceNow Upgrades with the Upgrade Management Playbook

ServiceNow delivers two major releases each year, bringing new features, improvements, and enhancements. However, many customers face challenges in understanding where to start, how to adopt new features, and how to manage deprecated functionalities ...

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Upgrades and Patches

Include meet link in the icalendar invite

We need to include the meeting link in the icalendar invitation.We have created the script include as below, for the icalendar invite and then called it the email script which is refered in the email notification: var ICS_SNOW_AttachmentGenerator = C...

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Platform Fundamentals Academy - October 17th, 2024 - Document Management Essentials

Senior Product Manager Rahul Mathur led an exclusive session on October 17th, 2024, hosted by our Platform Fundamentals Academy. In this session, participants explored the transformative power of Platform Document Management. They learned how key fea...

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Enabling AI Control Tower Control in PDI

I have enabled the AI Control Tower in my PDI instance, but the options to Activate the controls via the Workspace configurations is failing with;"User does not have appropriate roles to update the sn_ai_governance.ai_steward_approval_required proper...

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Who is more powerful ServiceNow Administrator or ServiceNow Developer

Who is more powerful: a ServiceNow Administrator or a ServiceNow Developer? What is the role of an Administrator and what are their responsibilities? What is the role of a Developer and what are their responsibilities?

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What needs to be changed to take advantage of AI OPS in current ServiceNow instance

What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance and why is that?

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What are some things clients need to change the to use AI Ops in their current ServiceNow

What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance?

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ServiceNow Customisation Register: Why & How

Customization, Advanced Configuration, and Technical Debt are just some of terms used to describe modifications within a ServiceNow environment, each with varying definitions. Despite the differing terminology, it is rare to encounter a truly out-of-...