The Guided Tours Overview dashboard provides statistics related to guided tour usage.
To access the Guided Tours dashboard, navigate to Guided Tour Designer > Guided Tours Overview. The dashboard has two tabs:
User Engagement: Shows the number of users actively working with Guided Tours and trends
over time.
Tour Statistics: Shows trends and patterns for user engagement so you can analyze tour
completions and tour failures and build more successful tours.
You can view reports by selecting options in the interactive filter based on the guided
tour type (Platform, Service Portal, and Custom) and the guided tours present in the
instance. The statistics provided in the User Engagement and Tour Statistics tabs change
based on the options selected in the interactive filter.
User Engagement
The User Engagement tab displays the following widgets.
Table 1. Widgets in the User Engagement tab
Widget
Description
Tour Views
Number of user views of guided tours per day.
Tours Completed
Number of tours completed by users per day.
Unique Users Views
Number of individual users viewing guided tours per day.
Unique User Completion
Number of individual users who have completed guided tours per
day.
Daily Engagement
Trends and patterns of user engagement with guided tours per day over a period of time. You can save this graph in PNG or JPEG format by hovering over the graph and choosing the relevant
format from the context
menu.
Disengaged Users
Number of users who disabled the auto launch feature for the guided tour per day over a period time. You can see the number of viewers
not interested to look at the guided tours while using the application. You can save this graph in PNG or JPEG format by hovering over the graph and choosing the relevant format from the context menu.
Figure 1. Sample User Engagement tab
Tour Statistics
The Tour Statistics tab displays a list of tours sorted by context. The tab has the following widgets.
Table 2. Widgets in Tour Statistics tab
Column
Description
Tour Views
Number of tour views abandoned, completed, dismissed, and failed over a period of time. Click the related color in the bar graph to view further details.
Tour Completions
Number of tours completed across Guided Tour Types and Guided Tours over a period of time. Click the related color in the bar graph to view further details.
Tour Failures
Number of tours failed in Guided Tour Types and Guided Tours over a period of time. Click the related color in the bar graph to view further details.
