User Experience Analytics roles

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Designate people in your organization to use and configure User Experience Analytics for Service Portal.

    The portal_analytics_admin and portal_analytics_viewer roles are installed with the Service Portal Analytics plugin (com.glide.service-portal.analytics).

    Role title [name] Description Contains roles
    User Experience Analytics Admin

    [analytics_admin]

    		 Administrators:
    • can view the Dashboard link and settings within User Experience Analytics in the application navigator.
    • can control the User Experience Analytics settings for each mobile application and portal.
    • have admin role permissions to be able to create funnel and cohort reports from the User Experience Analytics Dashboard.
    • web_analytics_admin
    • mobile_analytics_admin
    • analytics_viewer
    User Experience Analytics Viewer

    [analytics_viewer]

    		 Users with this role can view the Dashboard link within User Experience Analytics in the application navigator, and have viewer role permissions for User Experience Analytics.
    • web_analytics_viewer
    • mobile_analytics_viewer
    Mobile Analytics Admin

    [mobile_analytics_admin]

    		 Administrators:
    • can view the Analytics Dashboard link and settings within Mobile Analytics in the application navigator.
    • can control the Mobile Analytics settings for each mobile application.
    • have admin role permissions to be able to create funnel and cohort reports from the Analytics Dashboard.
    		 mobile_analytics_viewer
    Mobile Analytics Viewer

    [mobile_analytics_viewer]

    		 Users with this role can view the Analytics Dashboard link within Mobile Analytics in the application navigator, and have viewer role permissions for Mobile Analytics. None
    Web Analytics Admin

    [web_analytics_admin]

    		 Administrators:
    • can view the Analytics Dashboard link and settings within User Experience Analytics in the application navigator.
    • can control the User Experience Analytics settings for each web application.
    • have admin role permissions to be able to create funnel and cohort reports from the Analytics Dashboard.
    • web_analytics_viewer
    • portal_analytics_admin
    Web Analytics Viewer

    [web_analytics_viewer]

    		 Users with this role can view the Analytics Dashboard link within User Experience Analytics in the application navigator, and have viewer role permissions for web application analytics. portal_analytics_viewer
    Portal Analytics Admin

    [portal_analytics_admin]

    		 Administrators:
    • can view the Analytics Dashboard link and settings within Service Portal > Analytics in the application navigator.
    • can create User Experience Analytics settings for Service Portal.
    		 portal_analytics_viewer
    Portal Analytics Viewer

    [portal_analytics_viewer]

    		 Users with this role can view the Analytics Dashboard link and settings within Service Portal > Analytics in the application navigator, and have viewer role permissions for portal metrics in the User Experience Analytics Dashboard. None