Create a service problem case from the Customer Service Portal

Customers can create a service problem case to report an issue about the service from the Customer Service Portal.

Before you begin

Role required: sn_sprb_mgmt.customer

Procedure

1. Go to the Customer Service Portal by accessing your instance URL and adding a /csm suffix.
2. On the home page, select Get help.
3. In the Categories, select a Support category from the list.
4. Select Create a Service Problem Case.

   Case form as been created using record producer. For more information about how to create record producer, see Record Producer.

5. On the form, fill in the fields.
   

   Table 1. Service Problem Case

   Field	Description
   Account	This account will be default to logged in user account
   Short description	Description of the issue or problem.
   Service	Services related to the logged in user account.
   Description of the issue	Brief description of the issue.

6. Select Submit.
   When the service problem case is submitted, the stage is automatically set to Verify and state as New.