Customer Service Problem Management

Efficiently identify and resolve service problems experienced by the customers with the ServiceNow® Customer Service Problem Management (CSPM) application. Technology, media, and telecommunications (TMT) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.

Get started

ExploreLearn about how service providers use Customer Service Problem Management	ConfigurePlan and configure your implementation.
UseUse Customer Service Problem Management as an agent to diagnose and resolve service problems.	ReferenceGet details about domain separation and components installed with Customer Service Problem Management.

Additional resources

• Learn more about what's new and changed, see the Proactive Service Experience Workflows release notes.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at Now Create.
• Access real-time courses, self-paced training, and career resources at ServiceNow University
• Find useful resources related to your role and explore best practices at the Customer Success Center.
• Connect with other Customer Service Problem Management users at Now Community.

• Exploring Customer Service Problem Management
  Learn how you, as a service provider, can use the Customer Service Problem Management (CSPM) application to streamline the resolution process for handling service-related problems experienced by your customers.
• Configuring Customer Service Problem Management
  With Customer Service Problem Management (CSPM) define the tests to diagnose the service problems. Implement targeted solutions based on test results to resolve those problems.
• Using Customer Service Problem Management
  By using Customer Service Problem Management, you can help diagnose and resolve the service problem cases identified in customer complaints.
• Customer Service Problem Management reference
  Reference topics provide additional information about Customer Service Problem Management.