Set up your retail support team

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Set up your retail support team by creating a group then assigning the sn_retail.support_agent role to members of that group.

    Before you begin

    Role required: admin

    You can assign a role to a group to grant access to applications and modules to group members.

    Before assigning the sn_retail.support_agent role to a group of users, you must Create a user group and then Add users to a group.

    When you assign roles to groups rather than to individual users, members of the group inherit the role.

    When a user switches groups, the new group role is assigned automatically. For information about the Service Mapping roles, see Control user access to application services.

    Procedure

    1. Navigate to All > User Administration > Groups.
    2. Select the group to which you want to assign a role.
    3. In the Roles related list, select Edit.
    4. Add the sn_retail.support_agent role to the group.
    5. Select Save.