Managing the CSDM framework

The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB ensure that your data resides in the appropriate CMDB tables. The result is maximum value from ServiceNow AI Platform applications.

CSDM modules

Navigate to the modules that assist you in implementing and managing the CSDM domains and their components.

CSDM Data Foundations Dashboard

The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products. See CSDM Data Foundations dashboard.

Getting Started

Select Getting Started to open the library of CSDM user documentation — the documentation you are viewing now.

Application Service Settings

Use the Application Service Settings module to specify the attributes and relationships that are required when a user creates an application service. See Specifying attributes and relationships for Application Services.

See Monitor the health of application services on the Application Services dashboard.

Application Services Dashboard

The Application services dashboard enables you to monitor and manage application services to ensure that application services are fully configured and are populated in the CMDB. See Monitoring and managing application services.

Life Cycle Mapping

Use the Life Cycle Mapping module to specify how existing legacy status values should be converted to CSDM life-cycle value pairs (life cycle stage and life cycle stage status). You map both asset and CI legacy status values to life-cycle value pairs. See Enabling CSDM life-cycle sync between legacy fields and related assets.

Design

Work in the tables that are referenced in the Design domain of the CSDM. See Design domain of the CSDM framework.

Manage Technical Services

Work in the tables that are referenced in the Manage Technical Services domain of the CSDM. See Manage Technical Services domain of the CSDM framework.

Sell and Consume

Work in the tables that are referenced in the Sell/Consume domain of the CSDM. See Sell/Consume domain of the CSDM framework.

Synchronize data for 'Managed by' and 'Change' groups

Synchronizing group assignment attributes

Set the group for a CI or an entire class of CIs

Synchronize data using a technical service offering

• CSDM Data Foundations dashboard
  The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.
• Specifying attributes and relationships for Application Services
  Use the Application Service Settings module to specify the attributes and relationships that are required when a user creates an application service.
• Monitoring and managing application services
  The Application services dashboard enables you to monitor and manage application services to ensure that application services are fully configured and are populated in the CMDB.
• Synchronizing group assignment attributes
  To empower a particular user group to manage a collection of CIs or CI classes, set group assignment attributes through the technical service offering or the CI Class Manager. The operation synchronizes the group attribute data across all CIs that belong to the specified CI class or groups of CIs.