Subscribe to a knowledge article

Subscribe to a knowledge article within a knowledge base to receive email notifications about new articles and article revisions or comments.

Before you begin

Role required: Check with your admin

About this task

Users can subscribe to a knowledge article from either the Knowledge Management V3 user interface or the Knowledge Management Service Portal.

Note:

• Users who are already subscribed to a knowledge base are also subscribed to the articles within that knowledge base.
• To subscribe to articles from the base service portal (https://<instance name> /sp?), you must navigate to the Knowledge Management Service Portal pages (for example, https://<instance name> /sp?id=kb_home) from the base service portal.
• To manage the knowledge subscription for knowledge base and knowledge article, see Manage knowledge subscriptions.

• Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in a future release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers beginning with the Madrid release. For more information about the new experience, see Knowledge Management Service Portal homepage features.

Procedure

1. Navigate to All > Knowledge > Homepage.
2. Click Subscribe at the top of the knowledge article.
   The system shows an information message about the article subscription and the button toggles to Subscribed. If the email notification contains an article link, the link points to the Knowledge Management Service Portal. The email notification for a subscribed article includes the knowledge article ID, short description, and link to the article.