Telecommunications, Media, and Technology

The ServiceNow® Telecommunications, Media, and Technology product suite brings together customer care, operations, order management, and partner ecosystems so that service providers can scale their business to capitalize on the fast-growing “everything-as-a-service" opportunity.

Account Lifecycle Events Provide a structured, onboarding experience for technology industry providers.	Order ManagementCapture, manage, and fulfill customer and external service orders.	Proactive Service Experience Workflows Deliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.
Service Exchange Help customers and providers connect and track service requests directly between their instances.	Telecommunications Network Inventory Build and monitor your physical, logical networks, and provisioned services.	Telecommunications Service Operations Management Proactively monitor the health of your networks and services to prevent downtime.