Configure ServiceNow Otto for Operational Sustainability (formerly ESG)

If you have the admin role, you can configure the ServiceNow Otto for Operational Sustainability application so that your users can use the generative AI skills in the Operational Sustainability Workspace.

ServiceNow Otto for Operational Sustainability Configuration overview

Use the AI Admin Hub console to configure ServiceNow Otto for Operational Sustainability. This console contains everything that you must install the plugins and configure the generative AI skills. For additional information, see Now Assist Admin console.

You can access the Document Intelligence for Utility Invoices skill from the AI Admin Hub console.

Note:

Now LLM Service is the only provider for this Now Assist application's skills.

For earlier versions, go to Application Manager to upgrade it to a later version.

ServiceNow Otto for Operational Sustainability plugins

You can install the ServiceNow Otto for Operational Sustainability plugin (com.sn_esg_gen_ai). This store app has the following dependencies:

• Now Assist Platform
• Environmental, Social, Governance Management

For information about the installation process, see Install Now Assist plugins.

Note:

For more information on Retrieval Augmented Generation (RAG) and Retention policies, see and .

• Activate Now Assist skills in ServiceNow Otto for Operational Sustainability
  Activate a skill before you can use the generative AI capabilities for ServiceNow Otto for Operational Sustainability Management.
• Activate the document intelligence for utility invoices skill
  Activate and then configure document intelligence for utility invoices skill from Now Assist to automate the extraction of metrics data from utility invoices. Once activated, map the extracted data to the correct metric definitions and entities.