Components installed with Healthcare Computerized Maintenance Management System
Summarize
Summary of Components installed with Healthcare Computerized Maintenance Management System
The Healthcare Computerized Maintenance Management System (Healthcare CMMS) application installs a variety of components including tables, user roles, plugins, ServiceNow Store applications, and business rules to support medical device maintenance and management workflows. Note that starting with the Xanadu release, Healthcare CMMS is being prepared for future deprecation and will not be activated on new instances, though it will still be supported. Customers are encouraged to transition to Clinical Device Management for maintenance, servicing, and inventory workflows. Demo data is available for testing and evaluation purposes.
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Roles Installed
The Healthcare CMMS application installs several user roles tailored to specific responsibilities within medical device management:
- Case Creator: Allows users to create medical device cases.
- Case Viewer: Grants permission to view medical device cases.
- Clinical Engineer: Enables creation and updating of maintenance plans and management of medical device cases.
- Clinical Engineering Admin: Administers access to the Healthcare CMMS application.
- Clinical Engineering Technician: Handles work orders at medical device locations, recording parts used and expenses.
- Device Service Org Contributor: Allows clinicians to create device cases for their organization, contingent on organizational membership and assigned responsibilities.
- SM Agent: Provides access to device data and cases with additional roles for management and risk assessment.
Tables Installed
The primary table installed is the Medical Device Case [snhclscmmscase], which stores all medical device case records necessary for managing maintenance and service workflows.
Plugins Installed
The key plugin integrated is Customer Service with Field Service Management (com.snc.csmfsmintegration), which enables data sharing and integration between Healthcare CMMS and Field Service Management, facilitating access to account, contact, partner, and consumer information.
ServiceNow Store Applications Installed
- Healthcare and Life Sciences Service Management Core (snhcls): Provides healthcare data models and digital health capabilities such as patient views and consent management.
- GRC: Advanced Risk (com.snriskadvanced): Supports risk identification, assessment, and continuous monitoring to protect business operations.
- GRC: Common Workspace Elements (sngrcworkspace): Enables use of Advanced Risk features within configurable workspaces.
- Performance Analytics Content Pack for Healthcare CDM: Offers dashboards and analytics specific to clinical device management, aiding clinical engineering teams in monitoring key metrics.
Business Rules Installed
Several business rules automate key processes in Healthcare CMMS:
- Create Inspect Work Orders: Automatically generates initial inspection work orders when a device case state changes to "Device setup."
- Mark Devices as Installed: Updates the device install state to "Installed" or "Canceled" based on the case state transitions.
- Setup Medical Device Model: Creates a medical device model if none exists when the case state changes to "Model setup."
- Trigger Medical Device AEM Approval: Initiates approval workflows for alternative equipment maintenance requests when applicable.
Several types of components are installed with installation of the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application, including tables, user roles, plugins, ServiceNow Store applications, and business rules.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
Demo data is available for this feature.
Roles installed
Role |
Description |
Contains roles |
|---|---|---|
sn_hcls_cmms.case_creator |
Grants access to create medical device cases. |
sn_hcls_cmms.case_viewer |
sn_hcls_cmms.case_viewer |
Grants access to view medical device cases. |
None |
sn_hcls_cmms.clinical_engineer |
Creates and updates maintenance plans for medical device models and install base items for medical devices. Works on medical device cases. |
|
sn_hcls_cmms.clinical_engineering_admin |
Administers who can access the Healthcare CMMS application. |
|
sn_hcls_cmms.clinical_engineering_technician |
Works at medical device locations and records details in the work order form, including parts used and incidental expenses. |
|
sn_hcls_cmms.device_service_org_contributor |
Creates medical device cases for a organization as a clinician. Note: To create medical device cases for a organization (business location), a user with the sn_hcls_cmms.device_service_org_contributor role must be the member of the organization and assigned the
Location Contributor responsibility type. The mapping of a organization and its members is included in the Organization Member [sn_csm_service_organization_member] table. |
|
sn_hcls_cmms.sm_agent |
Accesses and views all device data and medical device cases. |
|
Tables installed
Table |
Description |
|---|---|
Medical device case [sn_hcls_cmms_case] |
Stores the medical device cases. |
Plugins installed
Plugin |
Description |
|---|---|
Customer Service with Field Service Management (com.snc.csm_fsm_integration) |
Enables the integration between the Healthcare CMMS and Field Service Management applications and makes available account, contact, partner, partner contact, and consumer information from Customer Service in Field Service Management. |
ServiceNow Store applications installed
Application |
Description |
|---|---|
Healthcare and Life Sciences Service Management Core (sn_hcls) |
Provides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services. |
GRC: Advanced Risk (com.sn_risk_advanced) |
Enables decision makers to avoid any negative impact on business operations by identifying, assessing, responding to, and continuously monitoring risks. |
GRC: Common Workspace Elements (sn_grc_workspace) |
Enables the use of the Advanced Risk feature in the CSM Configurable Workspace. |
Performance Analytics Content Pack for Healthcare CDM (sn_hcls) |
Install the Performance Analytics Content Pack for Healthcare CDM separately from ServiceNow Store. Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. The dashboard provides visibility to the clinical engineering team to refer to all the metrics of the CMMS application. |
Business rules installed
Business rule |
Table |
Rule criteria |
Description |
|---|---|---|---|
Create inspect WOs |
Medical device case [sn_hcls_cmms_case] |
Async update |
Creates work orders for the initial inspection of a medical device when the state of the associated medical device in-service case is set to Device setup. |
Mark devices as installed |
Medical device case [sn_hcls_cmms_case] |
Async update |
Sets the install state of a medical device to Installed or Canceled when the state of the associated medical device in-service case is set to Closed complete or Canceled, respectively. |
Setup medical device model |
Medical device case [sn_hcls_cmms_case] |
Before update |
Creates a medical device model when none exists for a medical device and the state of the associated medical device in-service case is set to Model setup. |
Trigger medical device AEM approval |
Medical device case [sn_hcls_cmms_case] |
Async update |
Triggers the approval workflow, if available, for an alternative equipment maintenance (AEM) request. |