View a medical device issue case in Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View a medical device issue case in Workspace to resolve the issues reported for medical devices.

    Before you begin

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    You must have access to medical device issue cases.

    Role required: sn_hcls_cmms.clinical_engineer

    Procedure

    1. Open your Workspace by navigating to All > Healthcare CMMS > Workspace.
    2. View medical device issue cases assigned to you or your groups.
      • View medical device issue cases assigned to you by navigating to Lists > Medical device issue case > My cases.
      • View all open medical device issue cases assigned to you by navigating to Lists > Medical device issue case > My open cases.
      • View medical device issue cases that belong to your groups but have not been assigned to anyone by navigating to Lists > Medical device issue case > My groups unassigned cases.
      • View all medical device issue cases by navigating to Lists > Medical device issue case > All.
    3. Click the link to the case you want to view.

    Result

    The selected medical device issue case page opens in another tab within Workspace displaying the following components:
    Details
    Details of the medical device AEM case.
    Work Orders
    Work orders for clinical engineer technicians to perform the necessary actions and resolve the issues with medical devices.
    Affected Install Base Items
    Medical devices configured as install base items.

    A medical device issue case is a type of medical device case based on a healthcare case that instead is based on a customer service case. Depending on the configurations made by your administrator and your role, additional tabs similar to a customer service case might appear for the medical device issue case.

    For more information on tabs available for a customer service case, see Customer service case form.