Integration Hub Usage Dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Integration Hub Usage Dashboard

    The Integration Hub Usage Dashboard provides ServiceNow customers with detailed insights into their Integration Hub data usage. It enables monitoring of transaction volumes and data egress via REST and SOAP API protocols over various time periods, such as monthly transactions over the past year. Access to the dashboard is role-based and the data is presented in customizable reports that can be filtered and drilled down for deeper analysis.

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    Key Features

    • Dashboard Version: The latest version is Integration Hub Usage Dashboard v3.0.0.
    • Transactions Tab Sections:
      • Overview: Displays transaction usage from multiple perspectives with drill-down capability (e.g., monthly transactions over the last year).
      • Spokes: Shows transaction data performed by spokes, including identifying the spoke with the highest transaction count.
      • Protocols and Features: Provides usage data by protocol (such as REST) and features used in transactions.
    • Data Egress Tab Sections:
      • Each section includes three core reports: Data Egress, Data Egress by Source (API protocols or exports), and Data Egress Trends.
      • Overview: Summarizes total data egress volume by protocol (REST, SOAP), data formats (JSON, URI), and export sets over time.
      • API Section: Focuses on data egress specifically from APIs, detailing volumes by protocol and data type.
      • Export Section: Details data egress by various export formats and tracks trends over time.
    • Customization: Users can filter data, customize report columns, and rearrange layouts without restrictions on report viewing order. All charts display data metrics starting from bytes.

    Practical Use for ServiceNow Customers

    • Gain visibility into Integration Hub transaction volumes and patterns to optimize usage and performance.
    • Identify which spokes or protocols are most active to support operational decisions.
    • Monitor data egress to understand data flow outside the ServiceNow instance, supporting compliance and cost management.
    • Use filtering and drill-down features to tailor insights to specific business needs or reporting requirements.

    Get insights on the usage of Integration Hub data from the Integration Hub Usage Dashboard. For example, view the average number of monthly transactions in the last year or the data egress from Integration Hub via REST and SOAP API protocols.

    The Integration Hub Usage Dashboard gives insights in the form of reports. Access to the dashboard is role-based. The reports are available under various sections in the Transactions and Data Egress tabs. You can customize the data that you want to view by using filters or drilling down reports.

    Integration Hub Dashboard elements and layout.

    Integration Hub Usage Dashboard version

    Integration Hub Usage Dashboard v3.0.0 is the latest version.

    Sections in the Transactions tab of the Integration Hub Usage Dashboard

    The dashboard has these sections:
    • Overview: View the usage data on the transactions from various perspectives and, if needed, drill down to view more details. For example, you could view the monthly transactions in the last year.
    • Spokes: View the data on the transactions that were performed by the spokes and, if needed, drill down to view more details. For example, you can view the information on which spoke performed the highest number of transactions in the last year.
    • Protocols and Features: View the usage data on the various protocols and features that were used to and, if needed, drill down to view more details. For example, you can view the number of transactions that were performed with the REST protocol in the last year.

    Sections in the Data Egress tab of the Integration Hub Usage Dashboard

    The dashboard has these sections. All sections have three common reports: Data Egress, Data Egress by source (API protocols or exports), and Data Egress Trends.
    • Overview section: Gives an overview of the total data egress volume, data egress by REST and SOAP protocols, JSON, Export set, and URI from the ServiceNow instance, and the data egress across time periods.
    • API section: Gives an overview of the total data egress volume by all sources, data egress by REST or SOAP protocols or JSON data from the ServiceNow instance, and the data egress across time periods.
    • Export section: Gives an overview of the total data egress volume by all data export formats, data egress by export formats from the ServiceNow instance, and the data egress across time periods.
    Note:
    • There’s no order in which you must view the reports, set the filters, or customize the columns in the report tables.
    • All charts are adjusted to the nearest data metric starting with Bytes.

    Data organization in the dashboard

    The following images show how data is organized in the dashboard.

    Transactions section in the Integration Hub Dashboard.

    Data Egress section in the Integration Hub Usage Dashboard.