Transaction reports in Integration Hub Usage Dashboard
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Summary of Transaction reports in Integration Hub Usage Dashboard
The Integration Hub Usage Dashboard provides transaction reports that help ServiceNow customers monitor and analyze their Integration Hub usage. These reports allow you to track the total number of transactions performed against your subscribed package limits, which include transactions in Integration Hub, External Content Connectors, and Orchestration.
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Key Features
- IH Transactions (Tx) Usage Report: Displays total Integration Hub transactions over the last year compared to your subscription package limits, helping you manage and optimize your transaction usage.
- Transactions by Type Report: Breaks down transactions by their types across Integration Hub, External Content Connectors, and Orchestration, with interactive graphs for detailed insights.
- Transactions (Tx) per Caller Scope Report: Shows transactions grouped by caller scopes (applications initiating transactions) and allows drilling down to view spoke-level transactions under each caller scope.
- Transactions by Month Report: Tracks monthly transaction counts per business unit and the overall Integration Hub subscription pool, with drill-down capability to analyze specific business unit details.
- Top Spokes Report: Identifies the top 10 spokes generating the highest transaction volumes, with options to explore individual spoke transaction details.
- Top Spoke Actions Report: Highlights the most frequently performed spoke actions and enables detailed analysis of specific actions.
- Custom Spoke Transaction Usage Report: Focuses on transaction usage generated by custom spokes, including drill-down features for detailed evaluation.
- Protocol Usage Report: Categorizes transactions by communication protocols used by spokes, helping you understand protocol adoption and performance.
- Feature Usage Report: Shows usage statistics for different features used by spokes during transactions, supporting feature-level monitoring.
Practical Benefits for ServiceNow Customers
These reports enable you to effectively monitor your Integration Hub transaction consumption, ensuring you stay within subscription limits and optimize transaction distribution across business units and applications. The drill-down capabilities provide actionable insights into who is using transactions, what types are most common, and how spokes and features contribute to overall usage. This visibility supports cost management, capacity planning, and operational efficiency in your integrations.
The transaction reports in Integration Hub Usage Dashboard help you to understand the Integration Hub usage transactions.
Overview section reports
- IH Transactions (Tx) Usage report
- Depending on the package that your organization subscribes to, the Integration Hub subscription packages offer a certain number of transactions per year. See the details about the packages in Integration Hub usage and subscription. With this report, you can learn about the total usage of the Integration Hub transactions versus the subscribed package of transactions in the last year. The following diagram shows what you can learn from viewing the Integration Hub transactions usage.
Figure 1. Integration Hub Transactions (Tx) Usage report Note:The number of transactions you have used from the package is the sum of the transactions that you have performed in Integration Hub, External Content Connectors, and Orchestration. The Transactions (Tx) by Type report shows the transactions that you have performed in Integration Hub, External Content Connectors, and Orchestration. See the image. - As shown in the following example, you can click a graph to view more details about the transactions.
Figure 2. Integration Hub Transactions (Tx) Usage report details - Transactions by Type report
- As shown in the following diagram, you can use the Transactions by Type report to view the total transactions by their types.
Figure 3. Transactions by Type report - Transactions (Tx) per Caller Scope report
- The applications that perform the transactions are known as caller scopes. The Transactions (Tx) per Caller Scope report enables you to view the transactions per caller scope. As shown in the following diagram, you can
also drill down and view the transactions that are performed by the spokes that are under different caller scopes.
Figure 4. Transactions (Tx) per Caller Scope report - As shown in the following example, you can click a graph to view more details such as the spoke transactions, what the caller scope of the spoke is, the total transaction count, and more. You can also group the
transactions under a specific parameter in the table.
Figure 5. Transactions (Tx) per Caller Scope report details - Transactions by Month report
- As shown in the following diagram, the Transactions by Month report enables you to view the total transactions that are performed from each business unit and the Integration Hub subscription pool per month.
Figure 6. Transactions by Month report Tip:To view the pop-up window that shows the business unit transactions, on the Y-axis, click just above the month that you want to view the report for. - As shown in the following diagram, you can drill down and view more details of the transactions of a business unit pool. On the graph, click the small colored circle that indicates the business unit. For example, you can
click the colored circle representing the HR business unit pool icon
to see the details of the HR business unit pool. -
Figure 7. Transactions by Month report details
Spokes section reports
- Top Spokes report
- With the Top Spokes report that is shown in the following diagram, you can view the top 10 spokes that performed the largest number of transactions.
Figure 8. Top Spokes report - As shown in the following example, you can drill down and view more details about the transactions that are performed by a specific spoke by clicking the graph that represents the spoke.
Figure 9. Top Spoke report details - Top Spoke Actions report
- As shown in the following diagram, this report displays the names of the top actions that are performed by spokes. You can also drill down to view more details.
Figure 10. Top Spoke Actions report - As shown in the following example, you can drill down and view more details of a specific action by clicking the slice.
Figure 11. Top Spoke Actions details - Custom Spoke Transaction Usage report
- As shown in the following diagram, you can view the transaction usage by the custom spokes in the Custom Spoke Transaction Usage report. You can also drill down and view the details of the report.
Figure 12. Custom Spoke Transaction Usage report - As shown in the following example, you can drill down by clicking the slice.
Figure 13. Custom Spoke Transaction Usage report details
Protocols and Features reports
- Protocol Usage report
- Spokes use different protocols while performing transactions. As shown in the following diagram, you can use the Protocol Usage report to view the usage of the various protocols. You can drill down to view more details.
Figure 14. Protocol Usage report - As shown in the following example, you can drill down and view the details of transactions with a protocol by clicking the graph that represents a protocol.
Figure 15. Details of Protocol usage report details - Feature Usage
- The Spokes use different features while performing transactions. This report gives the usage of the various features. You can drill down to view more details.
Figure 16. Feature Usage report - To drill down, click the graph representing a feature.
Figure 17. Feature Usage report details