Industrial Core plugin

  • Release version: Yokohama
  • Updated July 22, 2025
  • 2 minutes to read
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    Summary of Industrial Core plugin

    The Industrial Core plugin [snotcore] is essential for ServiceNow customers using Operational Technology (OT) Management solutions. It provides foundational support for OT-specific data models and site-based licensing requirements. This plugin is a mandatory dependency for all products within the OT Management suite, either directly or indirectly through base products such as the Operational Technology Manager application. Partners developing OT integrations must declare a dependency on this plugin to ensure consistent licensing management and accommodate future enhancements.

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    Key Features

    • OT Class Mapping Template [otclassmappingtemplate]: A user-friendly configuration template that replaces script-based class mapping management for OT Service Graph Connectors. It enables viewing, managing, and overriding class mappings directly within the UI, enhancing transparency and flexibility. Partners can extend this template to capture integration-specific class mappings.
    • OT Device Network Connection [snotdevicenetworkconnection]: This table references device-to-device CI relationships for OT devices, automatically populated via OT integrations to accurately model network connections.
    • OT Activity [snotactivity]: Tracks key activities on OT devices such as configuration item additions, updates, retirements, and IP address additions.
    • OT Backup Job Execution History [otbackuphistoryandcomparisonlog]: Maintains historical records of all backup job executions for OT data.
    • OT Automation Repo [otautomationrepo] and related classes: Serves as a repository to store configuration changes for OT entities, with supporting classes to manage references and device relationships, facilitating automation of OT configuration management.

    What This Enables You to Do

    By installing and leveraging the Industrial Core plugin, ServiceNow customers can:

    • Ensure consistent and comprehensive OT data modeling aligned with Service Graph Connectors.
    • Manage and customize class mappings through an intuitive UI, improving integration transparency and control.
    • Accurately represent OT device network connections and activities within the CMDB.
    • Maintain detailed histories of backup operations to support OT data reliability and recovery.
    • Automate configuration changes and track automation commits for OT entities, enhancing operational efficiency.

    This plugin is critical for maintaining robust OT lifecycle management and integration consistency across ServiceNow OT applications.

    The Industrial Core plugin contains the class mappings needed for the Operational Technology (OT) certified Service Graph Connectors.

    Industrial Core plugin overview

    The Industrial Core plugin [sn_ot_core] introduces foundational capabilities to support OT-specific data models and the site based licensing requirements for OT. The plugin is required as a dependency by all products in the Operational Technology Management solution. The dependency can be a direct dependency or a dependency through a base product. For example, the Operational Technology Manager application is a dependency. For the Operational Technology Vulnerability Response application, the Industrial Core plugin isn't added as a dependency because Operational Technology Manager is a direct dependency for Operational Technology Vulnerability Response.
    Note:
    All partner applications integrating with the OT functionality must declare a dependency on the Industrial Core plugin. This ensures consistent handling of licensing and future model enhancements.

    Industrial Core plugin features

    The following table summarizes the features for the Industrial Core plugin.
    Table 1. Plugin features
    Feature Description
    OT Class Mapping Template [ot_class_mapping_template] The Industrial Core plugin introduces a configuration template to manage class mappings through a user-accessible table part of the OT Service Graph Connectors. This configuration template replaces the prior script-based approach.
    While the OT Class Mapping Template is currently optional, adopting this method is recommended as it allows you to view, manage, and override class mappings directly in the UI and provides a greater transparency and flexibility.
    Note:
    Partners can extend the OT Class Mapping Template table in the scope of their application to capture the class mappings specific to the integration.
    For more information about the OT Class Mapping Template, see Operational Technology (OT) extension classes.

    For more information about reviewing class mappings for the Service Graph Connector for Microsoft Excel, see Review class mappings.
    OT Device Network connection [sn_ot_device_network_connection] The OT Device Network Connection [sn_ot_device_network_connection] table references the CI relationships [cmdb_rel_ci] table, and identifies device-to-device connections in CI relationships for OT devices.
    Note:
    This data is populated with the available OT integrations and cannot be manually created.
    For more information about the OT Device Network Connection data model, see Operational Technology (OT) extension classes.
    OT Activity [sn_ot_activity] Captures the following activities that occur on the OT Device:
    • Addition, update, or retiring of a configuration item
    • Addition of an IP address
    OT Backup Job Execution History [ot_backup_history_and_comparison_log] The Backup Job Execution History class creates a history of records for all backup executions.
    OT Automation Repo [ot_automation_repo] The OT Backup Job Execution History class compares the history of records for all backup executions.
    OT Automation Repo Device M2M [ot_automation_repo_device_m2m] The OT Automation Repo class acts as a repository to store all configuration changes you want to perform on an OT entity.
    OT AutomationCommit [ot_automation_commit] The OT Automation Repo Device M2M class acts a reference to the OT Automation Repo and the OT Entity table.