Create a catalog item for your Operational Technology Service Catalog

Create a catalog item for the Operational Technology (OT) Service Catalog using the catalog builder so that other users can submit OT requests categorized by catalog item.

Before you begin

Role required: admin

About this task

You can create catalog items for the OT Service Catalog in the catalog builder. When other users submit an OT request, they can choose the catalog item that best fits their needs. For example, requesting remote access to an OT device can be a catalog item available in the OT Service Catalog. This allows third parties to work on issues related to OT devices.

Procedure

1. Navigate to All > Service Catalog > Catalog Builder.
2. In the Dashboard tab under Start creating your new catalog item, select Create a new catalog item.
   Alternatively, select the Catalog Items tab and click New.
3. On the Getting Started page, select Continue.
4. On the Select your item template page, select the OT Catalog Item Template.
5. Select Use this item template.
6. On the Create catalog item form, fill in the fields.

   For more information about the Catalog Item form fields, see Operational Technology Catalog Item form.

   Note:

   You can’t remove the OT Catalog Item Variable Set from the Questions section. The OT Catalog Item Variable Set is what distinguishes OT requests from other requests. You can instead create new questions for your item form by selecting Insert New Question. For more information about inserting a new question, see Create a question for a catalog item in Catalog Builder.
7. Optional: To preview your catalog item, select Preview.
8. Optional: To save your progress, select Save.
9. Once you get to the Review and Submit section, review the catalog item information you added and select Submit.
10. Repeat steps 1 to 9 for each catalog item that you want to create.

Result

The catalog item is created and available for other users to select when they create an OT request in the OT Service Catalog.