Operational Technology Request Management

Yokohama Operational Technology Management
Release
yokohama
ft:locale
en-US
ft:publication_title
Yokohama Operational Technology Management
ft:clusterId
optm
bundleId
optm
workflow
Technology
  • Operational Technology
  • Operational Technology Management licensing and subscriptions
  • Subscriptions for OTM
  • Install ITOM SU Licensing
  • View subscription statistics for OTM
  • Review OTM resource usage against allocated subscription units
  • Check CI count used for OTM subscriptions
  • View CIs consuming OTM subscription units
  • OTM SU Licensing References
  • Components installed with ITOM SU Licensing for OTM
  • Subscriptions form for the OTM products
  • OTM Licensing dashboard
  • Operational Technology Manager
  • Explore
  • Operational Technology Manager (OT) configuration item extension classes
  • CMDB CI classes for Operational Technology Manager
  • OT device data import and discovery
  • Differences between OT and standard IT networks
  • Viewing your installed Operational Technology applications
  • Configure
  • Implementing the CSDM framework for Operational Technology
  • Operational Technology and CSDM tables
  • Operational Technology Manager use case
  • Operational Technology and CSDM elements
  • Operational Technology FAQ
  • Operational Technology (OT) extension classes installation
  • Install Operational Technology Manager
  • Script includes installed with Operational Technology Manager
  • Assign Operational Technology Manager roles
  • Integrate
  • Service Graph Connector Integration for Claroty CTD
  • Configure guided setup
  • Validate NIDS sensors
  • Accessing connection details
  • CMDB classes targeted
  • Service Graph Connector for Microsoft Defender for IoT (Azure)
  • Configure guided setup
  • Validate NIDS sensors
  • Accessing connection details
  • Import OT devices using the Standard mode of discovery
  • CMDB classes targeted
  • Attribute mapping and classification
  • Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)
  • Configure guided setup
  • CMDB classes targeted
  • Attribute mapping and classification
  • Use
  • Service Graph Connector for Microsoft Excel
  • Configuring the Service Graph Connector for Microsoft Excel
  • Assign Pre-import OT Worksheet Entry Review roles
  • Review class mappings
  • Review the system properties used by the Service Graph Connector for Microsoft Excel
  • Add a custom field mapping in the staging table for Service Graph Connector for Microsoft Excel
  • Add a custom implementation for device classification
  • Add a custom validation for devices
  • Test the Service Graph Connector for Microsoft Excel
  • View script includes used by the Service Graph Connector for Microsoft Excel
  • Using the Service Graph Connector for Microsoft Excel through import tasks
  • Create an import task
  • Prepare your spreadsheet
  • Validate imported staging records
  • Managing Validations
  • Preview existing OT records in the CMDB
  • Trigger a CMDB import for valid staging records
  • Create a remediation task for invalid staging records
  • IT Discovery for OT Networks
  • IT Discovery for OT Networks related links and lists
  • Create an Operational Technology discovery schedule and run the Discovery process
  • Create an Operational Technology device in the Industrial Workspace
  • Edit or view OT devices after import or discovery
  • OT device related items and related lists
  • Operational Technology device form
  • Convert an IT hardware device to an OT device
  • Convert IT hardware to OT devices in a bulk edit
  • Convert OT to IT
  • Map IP addresses to OT devices
  • View and edit device to device connections
  • Managing Network Intrusion Detection System appliances
  • Validate the NIDS
  • Validate multiple NIDS sensors at once
  • Modeling an Operational Technology system service
  • Create an Operational Technology system service
  • Add a device to an Operational Technology system service
  • Map an Operational Technology system service to an equipment model entity
  • View the dependency map for an Operational Technology system service
  • Automatically convert your IT records to OT devices
  • Use CMDB groups to add OT context to IT CIs
  • Reference
  • Components installed with Operational Technology Manager
  • Installed software for Operational Technology Management
  • Industrial Core plugin
  • Operational Technology Backup Management data model
  • Operational Technology Version Control data model for Backup Management
  • Model categories for Operational Technology
  • APIs for IT to OT and OT to IT conversion
  • Related information
  • Now Assist for Operational Technology Manager (OTM)
  • Explore
  • Configure
  • Supporting information
  • Activate the OT CMDB Search feature
  • Activate the Import OT device spreadsheet into OT CMDB agentic workflow
  • Edit trigger words for OT CMDB search
  • Use
  • Search for a related record
  • Use agentic AI in the OTM application
  • Import your device spreadsheet into OT CMDB
  • Upload, validate, and import OT devices
  • Industrial Process Manager
  • Explore
  • Industrial Process Manager common terminology
  • ISA-95 equipment model
  • Equipment model templates
  • Configure
  • Install the Industrial Process Manager
  • Industrial Workspace Admin application menu and Guided Setup
  • Assign Industrial Process Manager user roles
  • View and edit OT system properties
  • Defining equipment model templates
  • Create an equipment model template
  • Create hierarchical sorting levels
  • Create equipment model level types
  • Importing equipment model data
  • Populating your Microsoft Excel spreadsheet with equipment model data
  • Import your equipment model data
  • Assign or remove access for non-admins
  • Assign user criteria for Can Read access
  • Assign user criteria for Can Edit access
  • Managing an equipment model entity schedule
  • Create an equipment model entity schedule
  • Create a schedule entry
  • Associate a schedule with an equipment model entity
  • Attach a schedule to an equipment model entity
  • Detach a schedule from an equipment model entity
  • View a schedule for the equipment model entity
  • Add a child schedule
  • Use
  • Managing equipment models
  • Review and update the equipment model details
  • Create an entity for a new equipment model
  • View the equipment model hierarchy
  • View the equipment model OT device map
  • View the equipment model OT dependency map
  • Map the upstream production processes
  • Map the downstream production processes
  • Review the child entities for the equipment model entity
  • Add associated OT devices
  • Update entity name or parent entity
  • Bulk edit a site's Operational Technology Vulnerability Response assignment group
  • Search for an equipment model entity
  • View all OT devices by managed network
  • Filter equipment model entities by operational status
  • Favorite a child equipment model entity
  • Automated mapping of OT devices to the Equipment Model
  • Workflow for the automated mapping feature
  • Configure Automated Mapping of OT devices using guided setup
  • Automatically map all OT devices
  • Map all OT devices within a subnet
  • View OT devices not assigned to a site
  • View unmapped OT devices
  • Map an individual OT device to an equipment model entity
  • Configure the OT Subnet Mapping scheduled flow
  • View OT subnet mappings
  • Create a new OT subnet mapping record
  • View all mapped OT devices
  • System properties used by the OT subnet mapping feature
  • Automated mapping components installed
  • Reference
  • Components installed with Industrial Process Manager
  • Migrating site user access to user criteria and groups
  • User criteria form
  • ISA Equipment Model system properties
  • Predefined filters for the Industrial Process Manager
  • Modify predefined filters
  • Site vs location
  • Related information
  • Operational Technology Vulnerability Response
  • Explore
  • Operational Technology Vulnerability Solution Management
  • Configure
  • Install Operational Technology Vulnerability Response
  • Assign Operational Technology Vulnerability Response roles
  • Create a site assignment group
  • Assign users to sites
  • Assign users to assignment groups
  • Assign vulnerable items to groups
  • Configure OT remediation task rules
  • Configure OT remediation target rules
  • Configure risk calculators
  • Configure OT vulnerability risk rollup calculator
  • Install certified Vulnerability Response integrations
  • Integrate
  • Vulnerability Response Integration with Claroty CTD
  • Install Vulnerability Response Integration with Claroty CTD
  • Assign Vulnerability Response Integration with Claroty CTD roles
  • Vulnerability Response Integration with Claroty CTD roles
  • Run the National Vulnerability Database integration
  • Configure the Vulnerability Response Integration with Claroty CTD
  • Connect to the Claroty CTD
  • Activate the Delta Import integration
  • Run the Claroty CTD Vulnerability Integration
  • Activate the Auto-Closure Integration
  • Configure the Full Import Integration from Claroty CTD
  • Set the system properties
  • Properties installed for the Vulnerability Response Integration with Claroty CTD
  • Data mapping for the Vulnerability Response Integration with Claroty CTD
  • Errors for the Vulnerability Response Integration with Claroty CTD
  • Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Install the Vulnerability Response for Microsoft Defender for IoT (Azure)
  • Navigate to Guided Setup for the Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Connect to the Microsoft Defender for IoT (Azure)
  • Run the National Vulnerability Database integration
  • Configure integration scheduled jobs
  • Activate Auto-Close Stale Detections
  • Activate the Auto-Close Stale Detections job
  • Support for the Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Install the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Assign Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) roles
  • Run the National Vulnerability Database integration
  • Configure the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Microsoft Defender for IoT VR Configuration form
  • Configure import schedules
  • Configure the system ID of the OT Vulnerability Response integration
  • Configure Auto-Close Stale Detections
  • Use
  • Create a remediation task
  • View vulnerable items and solutions in the Industrial Workspace
  • View vulnerability exceptions in the Industrial Workspace
  • Select a start time for a remediation task
  • Split remediation task
  • View remediation tasks in the Industrial Workspace
  • Defer a remediation task
  • Understanding compensating controls for Operational Technology
  • Use compensating controls for Operational Technology
  • View Common Vulnerability Entries in the Industrial Workspace
  • Reference
  • Components installed with Operational Technology Vulnerability Response
  • Operational Technology Vulnerability Response vulnerable item form fields
  • Related information
  • Operational Technology Incident Management
  • Explore
  • Operational Technology Incident Management
  • Integrating with Industrial Process Manager
  • Configure
  • Install Operational Technology Incident Management
  • Migrate incidents to the new incident table
  • Assign roles to your users
  • Create an assignment group
  • Incident categories and subcategories
  • Edit a category or subcategory
  • Create a category or subcategory
  • Delete a category or subcategory
  • Create an incident state model
  • Define a priority lookup rule for incidents
  • Set the system properties
  • Create an assignment rule
  • Use
  • Managing OT incidents
  • Access control for incidents
  • Report an OT incident
  • Create an Operational Technology incident from an Operational Technology change request
  • Create tasks to fulfill an incident
  • Create a child incident
  • Visibility of incidents across sites
  • Synchronization between an incident and its incident tasks
  • Incident email notifications
  • Compose an email from an OT incident record
  • Resolve and close an incident
  • Edit related devices and equipment model entities
  • Reference
  • Assignment rule form
  • Components installed with Operational Technology Incident Management
  • Related information
  • Operational Technology Change Management
  • Explore
  • Using Operational Technology Change Management to optimize your production process
  • Configure
  • Install Operational Technology Change Management
  • Assign Operational Technology Change Management roles
  • Select a change model to fulfill change requests
  • Basic OT Change Model playbook
  • Advanced OT Change Model playbook
  • Use
  • Create a change request
  • Create a change task to fulfill a change request
  • Create a change request from OT device details
  • Create a change request from a remediation task
  • Create a change request from an incident record
  • Edit related devices and equipment model entities
  • Operational Technology change approval
  • Add an approver to review a change request
  • Managing change requests across sites
  • Visibility of change model records across sites
  • Change email notifications
  • Reference
  • Change categories
  • Components installed with Operational Technology Change Management
  • Related information
  • Operational Technology Knowledge Management
  • Explore
  • Configure
  • Assign roles to your Operational Technology Knowledge Management users
  • Create an OT knowledge base
  • Create the user criteria for an OT knowledge base
  • Assign the user criteria to an OT knowledge base
  • Review access to knowledge bases
  • Assigning knowledge workflows to an OT knowledge base
  • Reviewing the Knowledge Management property for an Operational Technology knowledge base
  • Use
  • Create a knowledge article from an OT incident record
  • Create a knowledge article in Industrial Workspace
  • Report a knowledge gap from an OT incident record
  • Approve requests to publish or retire a knowledge article
  • Assign feedback tasks
  • Find information in knowledge articles
  • Reference
  • Operational Technology Knowledge Management roles
  • Knowledge base form
  • Related information
  • Operational Technology Request Management
  • Explore
  • Applying Operational Technology Request Management to your OT system
  • Configure
  • Assign roles to your Operational Technology Request Management users
  • Catalog item categories
  • Create a catalog item for your Operational Technology Service Catalog
  • Create a fulfillment flow for an Operational Technology request
  • Use
  • Create an Operational Technology request on the Industrial Workspace
  • Operational Technology Request Management lists in the Industrial Workspace
  • Reference
  • Components installed with Operational Technology Request Management
  • Operational Technology Catalog Item form
  • Related information
  • Recommended Actions for OTSM
  • Explore
  • Recommended Actions
  • Configure
  • Set up Recommended Actions
  • Configure AI Search for Operational Technology Service Management
  • Use
  • Apply Recommended Actions to your Operational Technology incidents
  • Industrial Workspace
  • Explore
  • Operational Technology Action-Oriented Landing Page
  • Dashboard Library in the Industrial Workspace
  • Operational Technology Visibility dashboard
  • Operational Technology Vulnerability Response (PA) dashboard
  • Operational Technology Risk Management dashboard
  • Operational Technology Progress Scorecard
  • Operational Technology Unified Map experience in the Industrial Workspace
  • Operational Technology Hardware Vulnerability Assessment
  • Confidence score calculation for hardware vulnerability assessment
  • Confidence score reference tables for hardware vulnerability assessment
  • Configure
  • Assign the Industrial Workspace role
  • Review the homepage destination rules for the Industrial Workspace
  • Set up OT Landing Page
  • Set the system properties
  • Setting up the Operational Technology Progress Scorecard
  • Assign the Operational Technology Progress Scorecard roles
  • Validate the completeness score calculation
  • Review the indicator sources for a large number of records
  • Configure the expected OT devices for a site
  • Configure the data collection for the Operational Technology Progress Scorecard
  • Configure an indicator by threshold, weightage, and order
  • Set the system properties for the Operational Technology Progress Scorecard
  • Customize the module name
  • Setting up the Operational Technology Visibility dashboard
  • Configure the data collection for Operational Technology devices
  • Review the indicator sources for a large number of records
  • Setting up the Operational Technology Vulnerability Response (PA) dashboard
  • Configure the data collection for the Operational Technology Vulnerability Response (PA) dashboard
  • Review the indicator sources for a larger number of records
  • Setting up the Operational Technology Unified Map experience
  • Default settings of the Operational Technology Unified Map experience
  • Set up the Hardware Vulnerability Assessment of Operational Technology devices using guided setup
  • Assign roles for Hardware Vulnerability Assessment
  • Run NVD Integrations for Hardware Vulnerability Assessment
  • Configure the properties for Hardware Vulnerability Assessment
  • Run scheduled jobs to perform Hardware Vulnerability Assessment
  • Configure Normalization Opt-in for Hardware Vulnerability Assessment
  • Delete obsolete and expired HVA records
  • Use
  • Industrial Workspace homepage destination rules
  • Search for a record in the Industrial Workspace
  • NLQ Genius Results used in the Industrial Workspace
  • Site filter in the Industrial Workspace
  • Use the site filter
  • Operational Technology Progress Scorecard filters
  • Use the Operational Technology Progress Scorecard filters
  • Sort the Operational Technology
  • Configure the order of your important actions
  • Indicator sources and indicators for the Operational Technology Vulnerability Response (PA) dashboard
  • Operational Technology Vulnerability Response (PA) dashboard breakdowns
  • Operational Technology Vulnerability Response (PA) dashboard collection jobs
  • Data visualizations used in the Operational Technology Vulnerability Response (PA) dashboard
  • View an Operational Technology Unified Map
  • View a daily summary of Operational Technology device activities for an Equipment Model Entity
  • Use the Hardware Vulnerability Assessment menu in the Industrial Workspace
  • Domain separation and OT

Operational Technology Request Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows.

    ExploreExploring Operational Technology Request Management

    ConfigurePlan and configure your implementation

    UseUsing Operational Technology Request Management

    ReferenceGet details about related information and applications
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