Contact a seller

Contact the provider of an app through the ServiceNow Store to ask questions about the app and its procurement.

Before you begin

Role required: None

If an app is provided by a partner of ServiceNow, you can contact the provider through the ServiceNow Store with or without logging in.

If you have questions about an app offered by ServiceNow, contact your account executive or a ServiceNow sales representative.

Note:

If your organization uses a federal or regulated instance of the ServiceNow Store, the Contact Seller button is unavailable. Instead, navigate to the Contacts section of the listing details using the side menu or select View seller profile, then use the contact information provided to contact the seller directly. For more information about getting applications in regulated environments, see Using the ServiceNow Store in a regulated environment.

Procedure

1. From the summary section of the app listing details, select Contact Seller.
2. On the contact form, fill in the fields, which depend on whether you're logged in with your Now Support credentials.

   Logged in status	Fields displayed
   Logged in	Provide the reason for contacting the seller and your message.
   Not logged in	On the guest contact form, fill in the fields. For a description of the field values, see Guest contact form fields.

3. Select Send to submit the form.

Result

If you contact the seller about a purchase, you might receive an email notification from the ServiceNow Store informing you that the seller has agreed to a custom order. In this case, you can procure the app from the ServiceNow Store according to the terms described in the email.

Otherwise, the seller responds to you directly using the contact information that's provided in the contact form or that's associated with your Now Support account.