Using the ServiceNow Store in a regulated environment

  • Release version: Yokohama
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Using the ServiceNow Store in a regulated environment

    In regulated environments, ServiceNow provides isolated instances of the ServiceNow Store tailored to meet specific data residency, privacy, security, and compliance requirements. These isolated stores are available for federal and regional regulated instances to help organizations comply with stringent data security needs. If your regulated environment does not require or have access to an isolated store instance, you should use the commercial ServiceNow Store.

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    It is important to note that applications and products in the federal and regional ServiceNow Store instances are not accredited by ServiceNow, so you must conduct your own security reviews to ensure compliance with your organization's regulatory standards.

    Key Features

    • Isolated Store Instances: Available for certain federal and regional regulated environments to comply with data security requirements.
    • Procurement Process: The process for obtaining apps from federal or regional stores mirrors that of the commercial store, including requesting 30-day trials, obtaining free applications, and purchasing paid apps.
    • Installation: Apps can be installed on hosted regulated instances or self-hosted (on-premise) instances with specific procedures for each scenario.
    • Restricted Listings: Some app listing types are unavailable in isolated stores to preserve data privacy standards.
    • Terms and Conditions: Acceptance of terms is mandatory to proceed with procurement and installation of applications.

    Practical Guidance for ServiceNow Customers

    • Verify if your regulated environment has access to an isolated federal or regional ServiceNow Store to ensure compliance with your security policies.
    • Follow the procurement and installation processes appropriate to your environment—whether isolated or commercial store—to avoid delays and ensure regulatory compliance.
    • Conduct thorough security reviews for all applications obtained from regulated environment stores, as these are not pre-accredited.
    • Be aware that certain app types are restricted in isolated stores, which may affect your app selection.
    • Ensure all required terms and conditions are accepted before attempting procurement or installation to prevent process interruptions.

    Additional Considerations

    For on-premise instances, special procedures exist for procuring and uploading apps. Customers should consult relevant documentation for detailed steps.

    Understanding whether your environment requires an isolated store instance and the related procurement workflows is critical for maintaining compliance and operational efficiency in regulated settings.

    Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.

    Overview of using the ServiceNow Store in a regulated environment

    Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements.

    Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances.

    Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial ServiceNow Store instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see Environments with federal or regional ServiceNow Store instances.

    Important:
    Applications and products available in federal and regional instances of the ServiceNow Store aren't accredited. You must perform your own security review to confirm that an application or product meets the requirements for your regulated instance.
    Figure 1. Procuring and installing apps in a regulated environment
    An infographic showing a workflow for accessing the correct ServiceNow Store version, procuring an app, and installing the app. For more details, refer to the following description.
    1. Access the correct version of the ServiceNow Store for your environment.
    2. Procure an application from an isolated federal or regional instance of the ServiceNow Store.
    3. Install an application in a regulated environment.

    Additional info