Proactive Service Experience Workflows

The Proactive Service Experience Workflows application enables service providers to deliver comprehensive support while understanding customer impact and maintaining transparent communication with all parties involved in the support process.

Watch this short video for an introduction to the Proactive Service Experience Workflows application.

Explore Learn about how service providers and customers use Proactive Service Experience Workflows.	Configure Plan and customize Proactive Service Experience Workflows to meet your specific needs.
Use Use Proactive Service Experience Workflows to resolve the network-initiated incidents and notify the impacted customers.	Reference Learn about user roles, main components, and domain separation in Proactive Service Experience Workflows.

Additional resources

• Learn more about what's new and changed, see the Proactive Service Experience Workflows.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Proactive Service Experience Workflow features at Now Create.
• Access real-time courses, self-paced training, and career resources at ServiceNow University
• Find useful resources related to your role and explore best practices at the Customer Success Center.
• Connect with other Proactive Service Experience Workflow users at Now Community.