CSDM Data Foundations dashboard
Summarize
Summary of CSDM Data Foundations Dashboard
The CSDM Data Foundations dashboard provides an integrated view of essential CSDM indicators, enabling users to maximize the benefits of ServiceNow AI Platform products. It serves as a vital tool for monitoring the data maturity stages of your organization's CSDM implementation.
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Accessing the Dashboard
To open the CSDM Data Foundations dashboard, you can use one of the following methods:
- Navigate to All > Configuration, then select CSDM Data Foundations Dashboard.
- In CMDB Workspace, go to Workspaces > CMDB Workspace, select Management, and then choose CSDM Data Foundations Dashboard from the Optimize section.
- Toggle between CSDM and CMDB dashboards using the change dashboard icon.
Dashboard Tabs and Reports
The dashboard features multiple tabs corresponding to different maturity stages of CSDM implementation:
- Foundation: Displays base data tables essential for using ServiceNow products and populating the CMDB.
- Crawl: Focuses on base-system CMDB tables linked with IT Service Management (ITSM).
- Walk: Helps identify and populate network infrastructure CIs and applications supported by technical teams.
- Run: Establishes relationships between technology and the business utilizing it.
- Fly: Indicates the completion of the CSDM framework implementation.
Each report is labeled for clarity, allowing service owners to identify necessary relationships and improve service agent support.
Managing Data Collection and Performance
For optimizing dashboard performance, refer to the Manage performance section for guidance on handling unnecessary metrics. Additionally, the CSDM Product Model Assignment job can automatically create product model records for logical CIs that lack association with a product model, facilitating better organization of related CIs within digital products.
Next Steps
For further enhancement of your dashboard experience, consider configuring the CSDM Data Foundations dashboard based on your organization's specific needs.
The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.
Access the dashboard
Use either of the following methods to open the dashboard:
Navigate to , and then select CSDM Data Foundations Dashboard.
- In CMDB Workspace, navigate to .
- Select Management in the CMDB Workspace menu bar.
- Select CSDM Data Foundations Dashboard in the Optimize section of the Management tools.
Select the change dashboard icon (
) to toggle between the CSDM and CMDB dashboards.
Example
The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). A label on each report identifies the metric being displayed.
In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to service instances . With this knowledge, Service owners can add the relationships to ensure that customer service agents get complete information on the upstream impacts of applications that are down.
Tabs on the dashboard
- The Foundation domain involves tables that contain base data that is referenced from or to objects in the other CSDM domains. Foundation data is required before you can use ServiceNow products or add data to the CMDB. See 'Foundation' stage reports on the CSDM Data Foundations dashboard.
- In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM). See 'Crawl' stage reports on the CSDM Data Foundations dashboard.
- In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support. See 'Walk' stage reports on the CSDM Data Foundations dashboard.
- In the Run stage, you set up the relationship between a technology and the business that sells and/or consumes the technology. See 'Run' stage reports on the CSDM Data Foundations dashboard.
- When you reach the Fly stage, you've accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process. See 'Fly' stage reports on the CSDM Data Foundations dashboard.
Managing performance of data collection
For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.