'Crawl' stage reports on the CSDM Data Foundations dashboard

  • Release version: Yokohama
  • Updated January 22, 2026
  • 2 minutes to read
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    Summary of Crawl Stage Reports on the CSDM Data Foundations Dashboard

    The Crawl stage reports on the CSDM Data Foundations dashboard provide insights into the compliance and relationships of service instances and business applications. These reports help identify gaps in data integrity, ensuring optimal performance and alignment with the Common Service Data Model (CSDM) guidelines.

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    Key Features

    • CSDM Foundation Indicators: Shows the priority level of metrics based on compliance, ranging from Critical (1) to Low (5). The Result column uses color coding (Red, Yellow, Green) to indicate compliance percentages.
    • Service Instance Relationships: Highlights service instances not associated with a business application, which is crucial for effective issue identification.
    • Mismatched Operational Status: Identifies discrepancies in life-cycle values among CI data, supporting alignment with CSDM guidelines.
    • Remediation Playbook URLs: Provides links to knowledge articles for resolving compliance issues, accessible using Now Support credentials.

    Key Outcomes

    By utilizing the Crawl stage reports, ServiceNow customers can:

    • Quickly identify and rectify missing relationships between service instances and business applications.
    • Monitor compliance levels and address non-conformance to improve overall data quality.
    • Access resources for remediation to ensure CIs are aligned with operational standards.
    • Manage performance by controlling data collection for metrics that may hinder dashboard efficiency.

    These features enhance visibility and control over service management, ultimately fostering better decision-making and operational efficiency.

    Crawl stage reports on the CSDM Data Foundations dashboard

    Reports on the Crawl tab

    In this example, a report on the Crawl tab indicates that there are service instances that are not associated with a business application.

    Crawl tab on the Data Foundations dashboard.

    CSDM Foundation Indicators report
    • The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).

    • The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in compliance for the key foundational metric.

      • Red: 0–50% are in compliance.
      • Yellow: 50–90% are in compliance.
      • Green: More than 90% are in compliance.

      To ensure optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-compliant CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.

    • The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into compliance. Use your Now Support credentials to access the knowledge article.

    To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.

    App services missing business app relationship
    Percent of CIs missing an important relationship. The service instance is a base-system CMDB table that should map to the related business application in use. Because the service instance is typically the system that a caller identifies when they report an issue with an application, the relationship is required if you are to identify the affected business application. For more information, see Monitor the health of application services on the Application Services dashboard.
    CIs with Mismatched Operational Status and Life Cycle Stage
    The report identifies life-cycle value mismatches among CMDB, asset, and IBI. This information is helpful when you're aligning existing status data to the CSDM guidelines.
    App service to business app not Consumed by
    The report identifies incorrect relationships.
    Business apps missing app service relationship
    Percent of CIs missing an important relationship.

    Managing performance of data collection

    The system runs scheduled jobs that collect data for three CSDM metrics:
    • App services that are missing a business app relationship
    • Business apps that are missing an app service relationship
    • App services where the relationship to business apps is not Consumed by

    For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.