Create a change task after you create a change request in the Telecommunications Network Inventory application. By creating a change task, you can complete the requested change.
About this task
Based on the details in the change request form, a change task is created automatically. You can view, create, update, or close the change tasks from the Overview tab or from the
Change Tasks tab of a change request. You can also assign a record producer form to a change task. To learn more, see Assign a record producer form for a request type of a change task.
Procedure
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Navigate to .
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Select the list icon (
), and then go to .
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Open your change request.
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On the Overview tab, scroll down and expand the Change task section.
- Optional:
Select the Change Tasks tab.
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After a change request is created, on the Overview tab, scroll down and expand the Change task section.
You can also navigate to the Overview tab and initiate the creation of a change task.
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Select New.
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Choose a change task type:
- Planning
- Implementation
- Testing
- Review
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Select Create.
A change task form that is based on the selected change model is displayed.
- Optional:
Select the existing change task.
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On the form, fill in the fields.
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Select Submit.
The
Details tab is updated with the provided details and required modification to the CI is performed. All performed changes are updated in the work notes. To learn more about the fields, see
Change request and change task forms.
Note: The removal of equipment or a shelf from a rack also removes all associated CI relationships between the equipment/shelf and the rack, along with the selected CI.
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On the Affected CIs related tab, see all the configuration items that are impacted due to this change task.
After creating a rack, navigate to Configuration item, or Affected CIs to visualize the front view and rear view of a rack.
- Optional:
If your change model is a rack, select the Configuration item to visualize the rack.
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Select Save.