Open floor map from an incident or alert

Open datacenter floor map from an incident or alert in Service Operations Workspace for Telecommunications Network Inventory. You can view the affected hardware details in the floor map.

Before you begin

Role required: sn_ni_core.dc_ops_agent

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the list icon (), and then go to Incidents > All.
   To open an alert, go to Alerts > All
3. Open the incident or alert record from which you want to view the floor map.
4. Select View impact.

Result

The floor map opens and the affected hardware is highlighted. If the issue is related to a rack or cabinet, then the Rack view also opens in the floor map.