Telecommunications Service Operations Management

Proactively monitor the health of your networks and services that helps to prevent potential downtime. Streamline your response with ServiceNow® Event Management and Metric Intelligence.

ServiceNow® Telecommunications Service Operations Management (TSOM) integrates with monitoring tools such as Event Management and Metric Intelligence to simplify operations and provides an end-to-end service view across telecommunications technology domains. The TSOM uses the TM Forum Alarm Management API to automate the collection, correlation, and analysis of vast network event data across disparate domains. It provides front and back-office teams with a single end-to-end service health view.

Additional resources

• Learn more about what's new and changed, see the Telecommunications Service Operations Management (TSOM) release notes.
• Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications Service Operations Management features at the Best Practices Library.
• Access real-time courses, self-paced training, and career resources at ServiceNow University.
• Find useful resources related to your role and explore general guidelines at ServiceNow Impact.
• Connect with other Telecommunications Service Operations Management users at Now Community.

• Handling the external events using Telecommunications API notification
  Use the Telecommunications API notification to receive the external events that occurring in the customer network system so that you can promptly respond to them in the ServiceNow AI Platform.
• TSOM Visibility
  The TSOM Visibility solution is built on the foundational principles of ITOM Visibility, leveraging its proven frameworks for discovering and mapping IT resources.