Life cycle of a medical device AEM case

Medical device AEM cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle.

Important:

Healthcare Computerized Maintenance Management System is now deprecated and no longer supported or available for new activation. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

Table 1. Medical device AEM case states

State	Description
New	Medical device AEM case is created but not yet assigned to anyone.
Open	Medical device AEM case is assigned.
Review in progress	Medical device AEM case is being reviewed by a clinical engineer.
Model setup	New maintenance plan is being created for the model based on the AEM request.
Closed complete	Medical device AEM case was closed with the resolution code and notes, and the review process of the AEM request was completed.
Closed incomplete	Medical device AEM case was marked as incomplete because the AEM request was not approved.
Canceled	Medical device AEM case was canceled because the AEM request was invalid.

Note:

You can't edit a medical device AEM case when the state of the case is set to Closed complete, Closed incomplete, or Canceled.