Managing medical device issue cases in Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • You can use Workspace to manage medical device issue cases.

    Important:
    Healthcare Computerized Maintenance Management System is now deprecated and no longer supported or available for new activation. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    When a medical device issue is reported from a service portal, a medical device issue case is created on the associated ServiceNow instance.

    As a clinical engineer with the sn_hcls_cmms.clinical_engineer role, you can manage the corrective maintenance of medical devices by resolving the medical device issue cases. To learn more, see Work on a medical device issue case.