Managing medical device in-service cases in Workspace

You can use Workspace to manage medical device in-service cases.

Important:

Healthcare Computerized Maintenance Management System is now deprecated and no longer supported or available for new activation. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

When a request to set a medical device in-service is submitted from a service portal, a medical device in-service case is created for a clinical engineer to work on. As a clinical engineer with the sn_hcls_cmms.clinical_engineer role, you can review the medical device in-service request, create the medical device and medical device model, or associate the medical device with an existing model to complete the medical device in-service request.

Table 1. Medical device in-service cases managing tasks

Task	Description
Access the Workspace.	Use the home page in Workspace to quickly scan and access medical device in-service cases.
View a medical device in-service case in Workspace.	View a medical device in-service case in Workspace to complete the activities for a medical device in-service.
Understand the life cycle of a medical device in-service case.	Understand the various states of a medical device in-service case.
Work on a medical device in-service case.	Use the playbook available with the Healthcare CMMS application to manage medical device in-service cases.
Assess the medical device risks.	Assess risks and complete your assessments when a medical device is set to in-service and submit the assessment to relevant approvers.