Example - Create a group for all Biomed location support managers

  • Release version: Zurich
  • Updated November 10, 2025
  • 1 minute to read

    • Explore how a group can be created that contains the correct roles location support managers which users can then be added to in order to inherit those permissions.

    Before you begin

    Role required: admin

    About this task

    Armand is a ServiceNow administrator for a hospital who needs to set up Alectri Health Santa Clara Biomed support managers as users. Armand decides to create a group for all support managers in ServiceNow that includes the sn_cto_biomed.loc_support_manager role. Users added to that group will then inherit the correct biomed support manager permissions.

    Procedure

    1. Navigate to All > User Administration > Groups.
    2. Select New.
    3. In the name field, enter Biomed Alectri Santa Clara Location Support Manager..
    4. In the Description field, enter Any user who will be a Biomed support manager for the Alectri Santa Clara Biomed support department.
    5. Fill in other fields as needed.
    6. Navigate to the roles related list.
    7. Click Edit.
    8. Add the sn_cto_biomed.loc_support_manager role into the Roles List.
    9. Click Save.

    Result

    A group for all biomed location support managers has been created. Armand can assign biomed support mangers users to this group as needed.