Resolve EMR Help requests
You can use a ServiceNow instance to resolve requests generated in the EMR Help service portal.
Work on task records that are automatically created when clinicians submit ServiceNow service requests from an EMR system.
As a fulfiller, for example, if you are an IT agent, you can access the task record for an IT service request on the ServiceNow instance linked with the EMR system. Incidents are the task type configured by default with the EMR Help application.
Note:
The EMR Request Data related list of an incident form includes any EMR system-specific data. The data in the EMR Request Data related list is viewable only if you have the sn_ind_rmt_help.viewer role in addition to the itil role.
If you do not have the required roles, this related list appears empty.
In order to fulfill healthcare cases, you must first create your own custom healthcare case type. For more information on this, see Configure healthcare case types for EMR Help.
Use Workspace to view requests submitted from an EMR system.
Use EMR Help for the following: