GovNotify Spoke

  • Release version: Zurich
  • Updated September 2, 2025
  • 3 minutes to read
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    Summary of GovNotify Spoke

    The GovNotify spoke enables ServiceNow customers to automate sending emails, text messages, and physical letters directly from their ServiceNow instances. It integrates with the GovNotify API (version v2) and requires an Integration Hub subscription to function. This spoke supports automation by providing flows, subflows, and actions that can be customized to meet specific notification requirements.

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    Key Features

    • Flows and Subflows: Includes a sample flow for sending text messages and a subflow for automating webhook callbacks, both of which can be copied and customized within your application scope.
    • Actions: Provides multiple actions such as sending letters, text messages, emails, and retrieving notification statuses or lists of notifications (up to 250 per page), enabling comprehensive notification management.
    • AI Agents: Offers standalone AI agents like the GovNotify message manager to automate notification tasks using human-like intelligence. These agents can be cloned and customized for specific use cases and integrated into agentic workflows leveraging large language model instructions.
    • Modules Added: Adds the GovNotify Spoke application with modules for managing client authentication details, credentials, notification templates, sent text messages, message transactions (including emails, texts, and letters), and webhook decision answers.
    • Connection and Credential Management: Utilizes Integration Hub aliases for managing connections and OAuth credentials. This approach simplifies credential updates and environment management without modifying individual actions.

    Practical Benefits for ServiceNow Customers

    • Automate multi-channel communications (email, text, letter) triggered by events in ServiceNow, improving engagement and response times.
    • Customize notification workflows and AI-driven agents to tailor messaging and automate complex notification scenarios.
    • Manage all GovNotify-related credentials and connections efficiently across environments using aliases, reducing administrative overhead.
    • Leverage sample flows and subflows as templates to accelerate implementation and customization for your business needs.
    • Access detailed transaction records and templates to monitor and audit notification activities within ServiceNow.

    Use the GovNotify spoke to send emails, texts, and letters based on automation in your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GovNotify spoke v1.3.0 is the latest version.

    Supported versions

    This spoke was built for GovNotify API version v2, but may be compatible with later versions.

    Spoke flows

    The GovNotify spoke provides the sample flow, Send a Text Message to User to demonstrate sending a text message to the specified user. To customize the sample flow, copy it to the required application scope.

    Spoke subflows

    The GovNotify spoke provides the sample subflow, GovNotify Webhook Callback to demonstrate automating tasks. To customize a sample subflow, copy it to the required application scope.

    Spoke actions

    The GovNotify spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Action Description
    Look up Notification Status by ID Retrieves the latest notification by the notification ID.
    Look up Notifications Retrieves up to 250 messages and statuses that is one page.
    Send a Letter Sends a physical notification letter to a recipient.
    Send a Text Message Sends a text message to a recipient.
    Send an Email Sends an email notification to the recipient.

    Available AI agents

    Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

    This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    Available AI agents include:

    AI Agent Description
    GovNotify message manager Manages notifications and messages (that is, send a text message, email, or letter, look up notifications, look up notification status by ID) in GovNotify.
    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Spoke module

    The GovNotify spoke adds the GovNotify Spoke application to your instance and includes these modules:
    Module Description
    Client Details Stores the client record that authenticates the requests.
    Credentials Contains the default credential record of the GovNotify spoke.
    Templates Displays the details of the templates in your GovNotify account.
    Text Notifications Displays the details of sent text messages.
    Transactions Displays the details of all sent messages. The records include transactions for emails, text messages, and letters.
    Webhook Decision Answers Stores the webhook answer record that triggers the required subflow.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the GovNotify spoke.