Now Assist for Integration Hub

  • Release version: Zurich
  • Updated December 8, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Integration Hub

    Now Assist for Integration Hub leverages ServiceNow's AI agents powered by Large Language Models (LLMs) to deliver human-like intelligence that automates a wide range of tasks. These AI agents interact conversationally through Integration Hub spoke actions, enabling both simple automated responses and complex problem-solving within your ServiceNow workflows.

    Show full answer Show less

    This application is designed to enhance business workflows by providing conversational interfaces that allow users to perform actions like incident resolution or case management more efficiently.

    Key Features

    • AI Agents: Autonomous systems that gather data, make decisions, and complete tasks within your ServiceNow instance, tailored for various workflow needs.
    • Conversational Interfaces: Enables interactive experiences to automate business workflows using natural language through Now Assist conversational spoke actions.
    • Meeting Scheduler AI Agent: Organizes meetings by integrating with Zoom or Microsoft Teams, finding available times and rooms, inviting relevant users, and generating calendar events with meeting URLs.
    • Role Masking: Provides enhanced security by limiting roles and privileges for agentic workflows and AI agents, allowing controlled access based on assigned roles and security controls.

    Activation and Compatibility

    • Requires subscriptions to both Now Assist for Platform and Integration Hub.
    • Supported on Xanadu Patch 7 and later versions.
    • The latest application version is Now Assist for Integration Hub v2.2.0; it is important to install the most current version for optimal functionality.

    Configuration and Usage

    After installation, you can configure AI agents and conversational spoke actions to fit your business needs. ServiceNow provides documentation on:

    • Using AI agents effectively.
    • Setting up conversational subflows and actions in Workflow Studio.
    • Managing conversation experiences and skills within the platform workflow.
    • Defining security controls to manage role masking and data access for agentic workflows.

    Practical Benefits for ServiceNow Customers

    • Automate routine and complex tasks with AI-driven agents to improve operational efficiency.
    • Enhance user experience via conversational interfaces, reducing manual workload and accelerating issue resolution.
    • Securely manage AI capabilities using role masking to ensure compliance with organizational policies.
    • Integrate meeting scheduling seamlessly into workflows, saving time and improving collaboration.

    Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.

    Request apps on Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

    Capabilities

    AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Now Assist products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents.

    Perform business actions through conversational interface like Now Assist. Unlock the interactive conversational experience to automate your business workflows.

    Dependency

    Before using Now Assist for Integration Hub, confirm that you are using the latest Now Assist for platform version.

    Supported version

    The Now Assist for Integration Hub application is supported on Xanadu Patch 7 and later releases.

    Important:
    Ensure that you install the latest available version of the Now Assist for Integration Hub application.

    Application version

    Now Assist for Integration Hub v2.2.0 is the latest version.

    Activation of the application

    The Now Assist for Integration Hub application requires these subscriptions:
    After installing the Now Assist for Integration Hub application, you can use the available AI agents and configure the available conversational spoke actions.

    Available AI agents

    This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

    Available AI agent includes, Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting.

    Role masking

    Role masking enables users to limit the roles and privileges of agentic workflows during tool execution. Agentic workflows and their AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.