Maintenance schedule fields for Enterprise Asset Management

Release version: Zurich

Updated July 31, 2025

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Summary of Maintenance schedule fields for Enterprise Asset Management

This document provides a detailed explanation of the maintenance schedule fields within the Enterprise Asset Management (EAM) application, enabling ServiceNow customers to effectively configure and manage maintenance schedules for their enterprise assets.

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Key Fields and Their Practical Use

Name: Identifies the maintenance schedule.
Short description: Provides a brief summary of the maintenance schedule's purpose.
Trigger: Defines the condition that initiates maintenance. Customers can select from these options:
- Duration: Time-based triggers with detailed scheduling options.
- Meter: Based on specific enterprise asset field values.
- Condition: Based on filter conditions applied to assets.
- Script: Advanced scripted criteria for triggering maintenance.
- Duration or Meter: Triggers maintenance on whichever condition occurs first.
Active: Indicates whether the maintenance schedule is currently active.

Trigger Details Sections

Depending on the Trigger choice, specific form sections appear for further configuration:

Duration Details: Specify how often maintenance runs with options like Interval (custom time intervals), Weekly, Monthly, Annually, Week in Month, or Day in Week in Month in Year. You can define days, weeks, months, and exact times. Also includes Lead time to specify preparation duration before scheduled work.
Meter Details: Choose the enterprise asset field and the value that will trigger maintenance when matched.
Condition Details: Create complex filter conditions using logical operators (and/or) and multiple condition sets to precisely define when maintenance should run.
Script Details: Enter advanced scripts for custom triggers requiring complex logic beyond standard conditions.

Why This Matters

Accurately defining maintenance schedules helps ensure timely and efficient upkeep of enterprise assets, reducing downtime and extending asset life. The flexibility in trigger options allows customers to tailor maintenance plans to diverse operational requirements.

What to Expect

By using these fields, ServiceNow customers can create robust, precise maintenance schedules that automatically trigger based on time intervals, asset metrics, filter conditions, or custom scripts. This empowers proactive asset management aligned with business needs.

A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.

Maintenance Schedule


Field	Description
Name	Name of the maintenance schedule.
Short description	Brief description of the maintenance schedule.
Trigger	Trigger that specifies the type of conditions that must be met for the maintenance to run. Select one of the following options: Duration: Triggers the maintenance to run based on time. If you select this option, the Duration Details form section appears, where you can specify more details about the trigger. Meter: Triggers the maintenance to run based on a specific enterprise asset field value. If you select this option, the Meter Details form section appears, where you can specify more details about the trigger. Condition: Triggers the maintenance to run based on filter conditions. If you select this option, the Condition Details form section appears, where you can specify more details about the trigger. Script: Triggers the maintenance to run based on advanced script criteria. If you select this option, the Script Details form section appears, where you can specify more details about the trigger. Duration or Meter: Triggers the maintenance to run based on time or a specific enterprise asset field value, whichever comes first. If you select this option, the Duration Details and Meter Details form sections appear, where you can specify more details about the trigger.
Active	Option that indicates if the maintenance schedule is active.

Duration Details

Note:

This form section appears only if you set the Trigger field to Duration or Duration or Meter in the Maintenance Schedule form section.


Field	Description
Trigger type	Frequency at which you want the maintenance to run. Select one of the following options: Interval: Runs the maintenance at a specified time interval. If you select this option, the Days, Hours, Minutes, and Seconds fields appear, where you can specify the amount of time that must pass before the maintenance runs again. Weekly: Runs the maintenance once a week. If you select this option, theDue day of week and Due time fields appear, where you can specify the day and time at which you want the maintenance to run each week. Monthly: Runs the maintenance once a month on a specific date. If you select this option, the Due day of month and Due time fields appear, where you can specify the date and time at which you want the maintenance to run each month. Annually: Runs the maintenance once a year on a specific date and month. If you select this option, the Due month, Due day of month, and Due time fields appear, where you can specify the month, date, and time at which you want the maintenance to run each year. Week in Month: Runs the maintenance once a month during a specific week of the month. If you select this option, the Due week in month and Due time fields appear, where you can specify the week and time at which you want the maintenance to run each month. Day in Week in Month in Year: Runs the maintenance once a year on a specific day, week, and month. If you select this option, the Due month, Due week in month, Due day of week, and Due time fields appear, where you can specify the month, week, day, and time at which you want the maintenance to run each year.
Lead time	Number days required for the scheduled maintenance work.

Meter Details

Note:

This form section appears only if you set the Trigger field to Meter or Duration or Meter in the Maintenance Schedule form section.


Field	Description
Field	Enterprise asset field that you want to match against to trigger the maintenance to run.
Every	Field value that an enterprise asset must match to trigger the maintenance to run.

Condition Details

Note:

This form section appears only if you set the Trigger field to Condition in the Maintenance Schedule form section.


Field	Description
Filter Condition	Filter conditions that trigger the maintenance to run You can add multiple filter conditions to the trigger using the following options: or: Enables you to specify any of the conditions that an enterprise asset can meet to trigger the maintenance to run. and: Enables you to specify all the conditions that an enterprise asset must meet to trigger the maintenance to run. + New condition set: Enables you to specify additional sets of conditions that an enterprise asset can meet to trigger the maintenance to run.

Script Details

Note:

This form section appears only if you set the Trigger field to Script in the Maintenance Schedule form section.


Field	Description
Script	Script specifying the advanced criteria that triggers the maintenance to run.