Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

  • Release version: Zurich
  • Updated September 30, 2025
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    Summary of Components installed with Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)

    Activating thecom.sneamdcnamplugin in ServiceNow installs multiple components essential for managing data center and telecommunications network assets. These components include specialized user roles, integrated plugins, and applications designed to streamline asset lifecycle management, procurement, maintenance, and risk visualization within enterprise environments.

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    Key Features

    • User Roles: Two main roles are installed:
      • DCNAM Asset Manager: Manages critical facility-based and linear telecommunications network assets, extending the enterprise asset management capabilities.
      • DCNAM Asset Technician: Executes asset and work tasks related to these critical assets.
    • Plugins: Several plugins are installed to provide comprehensive functionalities including:
      • Asset Management integration for physical, technological, contractual, and financial asset aspects.
      • Procurement capabilities for sourcing and receiving assets tied to service catalog requests.
      • Enterprise model normalization for lifecycle and model content management.
      • Asset Management Workspace with actionable recommendations.
      • Planned maintenance management for regular preventive upkeep.
      • Work Management for handling work orders and related tasks.
      • Performance Analytics for dashboards and actionable insights.
      • Playbook Experience and App Engine playbooks for guided asset setup and process simplification.
      • Cost Management for business cost planning and control.
    • Applications: Core and extended applications installed include:
      • ServiceNow Enterprise Asset Management for full lifecycle asset management.
      • Expanded Model and Asset Classes that extend CMDB product and asset class hierarchies.
      • CMDB CI Class Models providing enhanced class descriptions and relationships.
      • Asset Management Common features shared across hardware, software, and enterprise asset management.
      • Physical Assets marker aligning features for physical asset-based applications.
      • Risk Heat Map for visualizing organizational risk posture.
      • Geo Map Component to track asset locations with indoor mapping capabilities.

    Practical Benefits for ServiceNow Customers

    • Enhanced Asset Management: Manage complex telecommunications and data center assets with specialized roles and extended CMDB models.
    • Integrated Process Support: Leverage procurement, maintenance, and work management plugins to streamline asset-related workflows.
    • Improved Visibility and Control: Use Performance Analytics dashboards and Risk Heat Maps to monitor asset health and organizational risk.
    • Guided Setup and Simplification: Benefit from Playbook tools that provide step-by-step asset setup and task-focused process views.
    • Location Tracking: Utilize geo mapping to precisely track asset locations within facilities.

    These installed components collectively empower ServiceNow customers to efficiently manage enterprise and network assets, optimize maintenance and procurement processes, and gain actionable insights for informed decision-making.

    Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles, plugins, and applications.

    Roles installed

    Role title [name] Description Contains roles

    DCNAM asset manager

    [sn_eam_dcnam.dcnam_asset_manager]

    Manages critical facility-based enterprise models and assets for telecommunications networks. In addition, manages linear assets for telecommunications networks.

    		 sn_eam.enterprise_asset_manager

    DCNAM asset technician

    [sn_eam_dcnam.dcnam_asset_technician]

    		 Performs asset and work tasks related to critical facility-based enterprise assets and linear assets for telecommunications networks. sn_eam.enterprise_asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    ServiceNow Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your enterprise connected and non-connected assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, andEnterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides capabilities to track asset locations using indoor maps.