My Work in CWM

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of My Work in CWM

    TheMy Workfeature in Collaborative Work Management (CWM) provides ServiceNow users with a centralized workspace to manage all their assigned tasks across multiple applications. It consolidates work items such as project tasks, problems, incidents, and tasks assigned via the Connected Work CWM Board, eliminating the need to switch between different ServiceNow modules. This unified view ensures efficient tracking and management of work items directly from one interface.

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    Key Features

    • Centralized Task View: Displays all assigned work items from across ServiceNow applications including project tasks from Project Workspace, problems, incidents, and CWM tasks.
    • Task Type and Date Filters: Filters allow users to select specific types of tasks and apply predefined or custom date ranges. There is also an option to include open items without start or end dates.
    • Two View Modes:
      • Overview Tab: Displays widgets showing work progress, task counts by status (pending, overdue, completed), and visual bar charts grouping tasks by state and priority. Each widget provides clickable links to drill down into detailed lists.
      • List Tab: Shows all open work items in a list or grid format with sorting, grouping, and filtering capabilities. Users can view work item details in a modal pop-up or navigate to the source record directly.
    • Interactive Visualizations: Bar charts group tasks by their current state and priority for quick insight and easy navigation to related tasks.
    • Source Navigation: List view provides direct links to the originating application or workspace of the work item for seamless access to full context.

    Important Considerations

    • Only tasks extending the ServiceNow Task [task] table appear in My Work. Tasks from tables not extending this (e.g., VTask) do not display unless configured by an admin.
    • Tasks assigned as Additional assignees require admin configuration to display in My Work.
    • Closed tasks without start or end dates are excluded from display.
    • Bulk editing of state, priority, or date attributes is not supported within My Work.

    Benefits for ServiceNow Customers

    Using My Work in CWM streamlines task management by consolidating work items into a single, customizable interface with insightful visualizations. This enhances productivity by reducing time spent navigating between applications and improving visibility into task status and priorities. Customers can quickly identify overdue or pending tasks, monitor progress, and access detailed task information efficiently, making it easier to meet deadlines and manage workload effectively.

    Manage your work from all ServiceNow applications from a centralized view in the Collaborative Work Management workspace.

    My Work provides a centralized view of all your assigned tasks, including project tasks, problems, and incidents. It also offers visualizations that group items by state, priority, and status, such as open or overdue.

    Work items from all ServiceNow applications assigned to you’re displayed in My Work. If you receive a work item on the CWM Board via Connected Work, those items appear here as well. This ensures you have a single source for all assigned work without the need to switch between applications.

    Project tasks from Project Workspace also appear in My Work when they are assigned to you directly or through a group. For details on the assignment paths that surface project tasks, see .

    Note:
    • Any task record created in a table that doesn’t extend the Task [task] table, such as VTask, won't show up in My Work.
    • If you’re added as Additional assignee to a task, work with your admin to enable the display of such tasks in My Work. See Properties installed with CWM.
    Figure 1. Overview tab of My Work
    My Work filters in CWM.
    The following are the filters available on My Work:
    • Task type filter displays a list of all task types that are assigned to you currently.
    • Date filter lets you select predefined or custom date ranges.
    • You can choose to include open items that don't have start or end dates.
    My Work page has two views, Overview and List.
    • Overview tab shows multiple widgets that provide information related to the progress of your work. It also enables you to apply filters on the type of tasks that you want to view.
    • List tab shows all open work items assigned to you in a list or grid format, where you can apply the group by and filter options on the columns.

      List view also provides a link back to the source of the work item. For example, if your work item is a Risk, the Source column in the List view provides a navigation to the RIDAC page of the Project Workspace application.

    Table 1. Overview tab of the My Work page in CWM
    Widget or option Description
    Work item type filter Choose the type of work items that you want to view in My Work.

    For example, if your current assignments consist of CWM tasks, Projects, and Incidents, then the Task type filter only shows these three options to select from.

    Also, CWM tasks of all types, including custom CWM tasks, will be grouped as CWM Tasks type.
    Date Filter the tasks by their start and end dates.
    Include open items with no dates Enable display of work items that have no start date, end date, or both.
    Overall Progress Percentage of work that is completed
    My Open Items Number of work items that are pending.

    SelectingClicking the number opens a list view of all work items assigned to you and are in the Pending state.
    My Overdue Items Number of work items that are overdue.

    Clicking the number opens a list view of all work items assigned to you that are past their due date.
    Completed Number of work items that are complete.

    Clicking the number opens a list view of all work items assigned to you that are in the Closed Complete state.
    Task by State Bar chart that groups all work items assigned to you by their current state. Clicking a bar opens a list of tasks that meet the filter criteria for the corresponding bar.

    For more information on how the tasks are grouped by state, see Grouping of tasks in status reports of CWM My Work.
    Task by Priority Bar chart that groups all work items assigned to you by their priority. Clicking a bar opens a list of tasks that meet the filter criteria for the corresponding bar.

    For more information on how the tasks are grouped by priority, see Grouping of tasks in status reports of CWM My Work.
    Figure 2. List tab of My Work
    List view of work items from My Work.

    The List view shows all open work items assigned to you. Select the Short description of a work item to view its details in a modal pop-up. Select the Source of a work item to open the work item in a new tab.

    Note:
    • The list view displays all the tasks with start or end dates that fall within the range of the date filter.
    • Any closed task that doesn't have dates populated isn’t shown in My Work.
    • You can't perform bulk editing of state, priority, or date values of the tasks through My Work.