Properties installed with Collaborative Work Management

  • Release version: Zurich
  • Updated March 12, 2026
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    Summary of Properties installed with Collaborative Work Management

    This information details key system properties available in ServiceNow’s Collaborative Work Management (CWM) to help administrators configure workspace access, task visibility, record mentions, agile features, and security settings. These properties enable customization of user experience and data control within CWM environments.

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    Key Properties and Their Practical Uses

    • sncwm.requestroleaccess: Controls the visibility of the Request Access button for non-CWM users in a workspace. When enabled, it triggers an event that admins can configure to initiate workflows like Service Catalog requests or email notifications, facilitating access requests. Default is disabled (false).
    • sncwm.recordmentionconfig: Defines which ServiceNow AI Platform records can be mentioned in CWM Docs pages. By default, it includes CWM task records. Admins can extend this to other records such as Incidents by updating the JSON configuration to include additional tables and fields.
    • sncwm.includeadditionalassignee: Expands the My Work view to show tasks assigned to users either through the main Assigned to field or the Additional assignee field. This property is off by default.
    • sncwm.connectworkimportlimit: Sets the maximum number of items imported into a CWM Board initially via the Connected Work feature. The default limit is 100 items.
    • sncwm.agileenabled: Enables or disables Agile features within CWM, allowing creation of Agile items such as Stories and Epics on Boards and enabling Sprint planning. It is enabled by default.
    • sndocs.islivepresenceenabled: Enables real-time user presence indicators on Doc pages, enhancing collaboration visibility. This setting is enabled by default and requires the docs admin role.
    • sncwm.enablegranularsecurity: Enforces field-level access control on CWM-related tables (sncwmtask, rmstory, rmscrumtask) when data is displayed on Boards. When enabled, it ensures users can only edit fields they have write access to. If disabled, fields appear editable but edits to read-only fields are not saved. This property is off by default.

    Practical Considerations for ServiceNow Customers

    • Administrators should access these properties via the System Properties [sysproperties] table to customize CWM behavior according to organizational policies and user roles.
    • Enabling request access workflows helps streamline onboarding of non-CWM users into collaborative workspaces.
    • Configuring record mentions enhances documentation and contextual linking within CWM Docs, improving knowledge sharing.
    • Adjusting task visibility and agile settings tailors the workspace experience to team workflows.
    • Granular security settings help maintain compliance and data integrity by controlling field-level edits on Boards.

    System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.

    These properties are available for Collaborative Work Management.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 1. Properties for Collaborative Work Management
    Property Description
    sn_cwm.request_role_access Property to show or hide the Request Access button for non-CWM users in the workspace.
    By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace.
    • Raising a Service Catalog request.
    • Sending an email.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.record_mention_config

    Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace.

    • Type: string
    • Default value: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}]

      By default, this property is configured to include CWM task records.

    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin

    To include any other ServiceNow AI Platform record, update the property.

    For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table.

    The updated Value field would include the configuration for CWM task records and Incident records:
    [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]},
{"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}]
    sn_cwm.include_additional_assignee Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field.

    By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field.

    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.connect_work_import_limit

    Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature.

    • Type: integer
    • Default value: 100
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.agile_enabled

    Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_docs.is_live_presence_enabled

    Property to enable live presence indicators of users on a Doc page.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_docs.docs_admin
    sn_cwm.enable_granular_security

    Property to enforce field-level access control on native CWM tables when data is loaded on a Board. The property applies to the sn_cwm_task, rm_story, and rm_scrum_task tables.

    When set to true, per-row field write access is evaluated for each work item on a Board, based on the accessibility configured for the fields for that user.

    When set to false, the cells on the CWM Board still appear editable, but edits to read-only fields are not saved.

    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_user