Properties installed with Collaborative Work Management

  • Release version: Zurich
  • Updated July 31, 2025
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    Summary of Properties Installed with Collaborative Work Management

    This document outlines the system properties available for configuring Collaborative Work Management (CWM) in ServiceNow. These properties allow administrators to customize the CWM experience, manage user access, and enhance functionality within the workspace.

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    Key Features

    • sncwm.requestroleaccess: Controls visibility of the Request Access button for non-CWM users. Default is hidden; setting to true triggers an event for access requests.
    • sncwm.recordmentionconfig: Configures the ability to mention ServiceNow AI Platform records in CWM Docs. Initially set to include CWM task records, it can be updated to include other records like Incident.
    • sncwm.includeadditionalassignee: Displays tasks in My Work for users added as Additional assignees, expanding task visibility beyond the Assigned to field.
    • sncwm.connectworkimportlimit: Sets the maximum number of items that can be imported to a CWM Board via the Connected work feature, with a default of 100.
    • sncwm.agileenabled: Enables Agile features in CWM, allowing the creation of agile items and sprint planning when set to true.
    • sndocs.islivepresenceenabled: Activates live presence indicators for users on Doc pages, enhancing collaboration.

    Key Outcomes

    By configuring these properties, ServiceNow customers can tailor their Collaborative Work Management environment to better meet their organizational needs, enhance user interactions, and streamline workflows. Understanding these settings ensures optimal use of CWM functionalities and improves overall productivity within teams.

    System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.

    These properties are available for Collaborative Work Management.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 1. Properties for Collaborative Work Management
    Property Description
    sn_cwm.request_role_access Property to show or hide the Request Access button for non-CWM users in the workspace.
    By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace.
    • Raising a Service Catalog request.
    • Sending an email.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.record_mention_config

    Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace.

    • Type: string
    • Default value: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}]

      By default, this property is configured to include CWM task records.

    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin

    To include any other ServiceNow AI Platform record, update the property.

    For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table.

    The updated Value field would include the configuration for CWM task records and Incident records:
    [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]},
{"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}]
    sn_cwm.include_additional_assignee Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field.

    By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field.

    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.connect_work_import_limit

    Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature.

    • Type: integer
    • Default value: 100
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.agile_enabled

    Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_docs.is_live_presence_enabled

    Property to enable live presence indicators of users on a Doc page.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_docs.docs_admin