Using Collaborative Work Management

Use the different features of Collaborative Work Management (CWM) to collaborative with teams across your organizations and manage work in the way your teams want.

• Collaborating with Spaces in CWM
  Create collaborative Spaces for teams to work together on projects, goals, or assignments.
• Managing work using Boards in CWM
  Use Boards in Collaborative Work Management to define and organize tasks. With views such as List, Kanban, and Gantt, configure your workspace based on the way you and your team work.
• Work item automations in CWM
  Boost team efficiency by automating monotonous actions such as sending notifications and emails, monitoring key dates, or reassigning tasks based on the conditions that suit the team's workflow.
• Connected work in CWM
  Streamline task management for teams by bringing in various work items from across ServiceNow applications into Boards in Collaborative Work Management.
• Agile work management in CWM
  Run your agile workflow in Collaborative Work Management (CWM), from building and refining a backlog to planning sprints, executing work as stories and scrum tasks, and collaborating with your team.
• Connecting EAP with Collaborative Work Management
  Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM).
• My Work in CWM
  Manage your work from all ServiceNow applications from a centralized view in the Collaborative Work Management workspace.
• Managing SPM work in Collaborative Work Management
  Team members can view and update project tasks and demand tasks directly in Collaborative Work Management (CWM) using team member roles, without requiring access to Project Workspace or Next Experience for Demand Management.
• Collaborative documentation using CWM
  Manage all kinds of documentation for work such as meeting notes, project requirements, or technical specifications using rich text Docs with real-time collaboration.
• Templates in CWM for Boards and Docs
  By enabling creation of Boards and Docs from predefined or custom templates, Collaborative Work Management (CWM) helps improve efficiency, save time, and reduce inconsistencies in format.