Plugins or applications installed with ITOM Cloud Accelerate

  • Release version: Zurich
  • Updated July 31, 2025
  • 5 minutes to read
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    Summary of Plugins or applications installed with ITOM Cloud Accelerate

    ITOM Cloud Accelerate for the Zurich release provides a suite of plugins and applications designed to simplify and enhance cloud management, provisioning, governance, discovery, migration, and configuration governance within ServiceNow. When updating the application, any newly required dependencies are installed automatically, ensuring seamless integration and functionality.

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    Key Plugins and Applications and Their Purposes

    • Cloud Services Catalog (snitomcsc): Enables publishing cloud offerings to a catalog and managing their lifecycle with governance policies and workflows.
    • CSC Content Pack (snitomcsccp): Provides predefined governance policies, actions, and workflows to support Cloud Services Catalog operations.
    • Cloud Services Catalog Terraform Connector (sncmpterraform): Integrates Terraform (Open Source, Enterprise, Cloud) with ITOM Cloud Provisioning and Governance for multi-cloud provisioning across AWS, Azure, GCP, and VMware.
    • Cloud Discovery Workspace (sncloudopsws): Offers a comprehensive toolset to manage cloud operational activities.
    • Cloud Provisioning and Governance (com.snc.cloud.mgmt): Provides a unified interface for accessing cloud resources, publishing cloud offerings, and managing their usage.
    • Guided Setup (snadssetup): Assists with initial setup and configuration of ITOM products through a step-by-step wizard.
    • ITOM/OT SU Licensing (snitomlicensing): Tracks and displays subscription consumption for ITOM applications.
    • Cloud Migration Assessment (sncloudmigration): Supports cloud migration planning by discovering network applications/devices and assessing migration readiness.
    • Cloud Configuration Governance (snitomccg): Monitors cloud resource configuration compliance against defined policies and facilitates remediation workflows for violations.
    • CCG Content Pack (snitomccgcp): Provides optional predefined policies, collectors, and remediation actions for Cloud Configuration Governance.
    • Cloud Action Library (snitomcal): Supplies predefined actions and subflows required by ITOM Cloud Accelerate features like configuration governance to interact with cloud resources.
    • Cloud Account Management (sncloudacctmgt): Delivers discovery and service mapping patterns, CMDB CI class models, and integration steps to manage cloud accounts and resources effectively.
    • ServiceNow IntegrationHub and Flow Designer Components: Various action steps (e.g., SSH, Email, REST, Payload Builder, XML/JSON parsers) and runtime components enable integration with external systems, facilitate automation workflows, and extend cloud management capabilities.

    Practical Benefits for ServiceNow Customers

    • Automated Cloud Resource Management: Easily publish, provision, and govern cloud services across multiple cloud providers with integrated Terraform support.
    • Governance and Compliance: Enforce cloud configuration policies and automate remediation to maintain compliance and security.
    • Streamlined Cloud Operations: Use the Cloud Discovery Workspace and Cloud Account Management tools to gain visibility and manage cloud environments efficiently.
    • Seamless Integration and Automation: Utilize IntegrationHub and Flow Designer action steps to automate workflows, integrate with external systems, and customize cloud operations.
    • Subscription Management: Track ITOM licensing consumption to optimize subscription usage and planning.

    What to Expect When Updating or Installing

    When installing or updating ITOM Cloud Accelerate applications, all required plugin dependencies—including content packs, integration components, and governance modules—are installed automatically. This ensures full functionality and access to the latest features for cloud provisioning, discovery, governance, migration assessment, and account management.

    Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed.

    Cloud Services Catalog

    The CSC Content Pack plugin (sn_itom_csc_cp) provides the required predefined content for the Cloud Services Catalog application. This content includes governance policies and actions to deliver an end-to-end governed deployment workflow.

    Table 1. Plugins or applications installed with Cloud Services Catalog (sn_itom_csc)
    Plugin or application name Description
    Cloud Services Catalog Terraform Connector (sn_cmp_terraform) Integrates Terraform Open Source, Terraform Enterprise, and Terraform Cloud with ITOM Cloud Provisioning and Governance (CPG), enabling you to provision and manage services in multiple clouds like AWS, Azure, GCP, and VMware. The Terraform templates are codified as cloud template catalogs that you can use to provision cloud resources.
    Cloud Discovery Workspace (sn_cloud_ops_ws) Offers a comprehensive solution to manage the cloud operations of your organization.
    Cloud Provisioning and Governance (com.snc.cloud.mgmt) Provides a single interface to access cloud resources, publish cloud offerings to a catalog, and manage the use of those resources.
    Guided Setup (sn_ads_setup) Enables you to step through the initial configuration of any product or application that provides a Guided Setup module. Guided Setup assists you with planning the roll-out of a product and performing the basic configuration necessary to go live.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Table 2. Plugins or applications installed with CSC Content Pack (sn_itom_csc_cp)
    Plugin or application name Description
    Cloud Services Catalog (sn_itom_csc) Provides a simplified interface to automate cloud management and access cloud resources. The application enables you to publish cloud offerings to a catalog and manage the usage and life cycle of those resources.
    ServiceNow IntegrationHub Action Step - SSH (com.glide.hub.action_step.ssh) The SSH step executes SSH commands on an external *nix system through a ServiceNow® MID Server. The step also stores scripts and commands for the *nix systems.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CCG Content Pack (sn_itom_ccg_cp) Provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.
    Flow Designer Action Step - Email (com.glide.hub.action_step.email) Provides the Send Email step to send an email to specified users or groups as an action in a flow.

    Cloud Migration Assessment

    Table 3. Plugins or applications installed with Cloud Migration Assessment (sn_cloud_migration)
    Plugin or application name Description
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Cloud Migration Base (com.sn_cloud_mig_base) A base plugin to support the Cloud Migration Assessment application.

    Cloud Configuration Governance

    The CCG Content Pack plugin (sn_itom_ccg_cp) provides optional predefined content for the Cloud Configuration Governance application such as policies, resource collectors, configuration collectors, and remediation actions.

    Table 4. Plugins or applications installed with Cloud Configuration Governance (sn_itom_ccg)
    Plugin or application name Description
    Cloud Action Library (sn_itom_cal) Provides predefined actions and sublows to enable interaction with the cloud resources of your organization. ServiceNow® ITOM Cloud Accelerate features such as Cloud Configuration Governance use these actions to operate.
    Table 5. Plugins or applications installed with CCG Content Pack (sn_itom_ccg_cp)
    Plugin or application name Description
    Cloud Configuration Governance (sn_itom_ccg) Checks the configuration settings of cloud resources in your organization against a set of policies to identify violations. After the violation is identified, you can use remediation workflows to mitigate them.

    Cloud Action Library

    Table 6. Plugins or applications installed with Cloud Action Library (sn_itom_cal)
    Plugin or application name Description
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload) Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data.
    ServiceNow IntegrationHub Action Step - Get Connection Info (com.glide.hub.action_step.get_connection_info) Provides the connection and credential details from another step, such as a representational state transfer (REST) step, to other steps in your action.
    ServiceNow IntegrationHub Action Step - XML Parser (com.glide.hub.action_step.xmlparser) Enables the XML parser action step in Workflow Studio.
    ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) Enables execution of IntegrationHub actions and flows.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.
    ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) Enables the REST action step in Workflow Studio.
    ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.

    Cloud Account Management

    Table 7. Plugins or applications installed with Cloud Account Management (sn_cloud_acct_mgt)
    Plugin or application name Description
    Discovery and Service Mapping Patterns (sn_itom_pattern) Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications.
    ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) Enables execution of IntegrationHub actions and flows.
    ServiceNow IntegrationHub Action Step - Get Connection Info (com.glide.hub.action_step.get_connection_info) Provides the connection and credential details from another step, such as a representational state transfer (REST) step, to other steps in your action.
    ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) Send REST, SOAP, or JDBC requests from Workflow Studio to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.
    Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload) Enable action designers to easily create name-value pairs in JSON and XML payloads using dynamic data.
    ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) Enables the REST action step in Workflow Studio.
    ServiceNow IntegrationHub Action Step - JSON Parser (com.glide.hub.action_step.jsonparser) Identify structured data from a JSON payload without having to write a script. Map incoming JSON content to a complex object output that you can use in other steps or actions. At runtime, values from a JSON payload populate the complex object output.