Plugins or applications installed with ITOM Visibility

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of Plugins or applications installed with ITOM Visibility

    This content outlines the specific plugins and applications installed alongside ITOM Visibility in ServiceNow's Zurich release. It details the dependencies automatically installed when updating ITOM Visibility and categorizes plugins by their functional areas, such as Discovery, Service Mapping, Tag Governance, Cloud Discovery Workspace, and Agent Client Collector for Visibility. Understanding these plugins helps you manage and extend your ITOM Visibility capabilities effectively.

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    Discovery Plugins

    • Discovery (com.snc.discovery): Core plugin that identifies network applications and devices and updates the CMDB accordingly.
    • Cloud Provisioning and Governance Core (com.snc.cloud.core): Supports cloud API-based discovery and event processing.
    • Service Watch Suite commons (com.snc.service-watch.commons): Provides shared UI components for Discovery and Service Mapping.
    • Discovery - IP Based (com.snc.discovery.ipbased): Contains components for horizontal discovery used by both Discovery and Service Mapping.
    • Discovery Admin Workspace (sndiscoworkspace): Includes the Discovery plugin as a dependency for workspace functionality.

    Service Mapping Plugins

    • Service Mapping – Map (com.itom-map-app): Essential internal plugin supporting Service Mapping, Event Management, and Service Operations Workspace.
    • Discovery (com.snc.discovery): Shares functionality with Service Mapping for network discovery.
    • Event Management and Service Mapping Core (com.snc.service-watch): Provides shared components between Event Management and Service Mapping.
    • Cloud Provisioning and Governance Core (com.snc.cloud.core): Supports cloud-based discovery and event handling.
    • Pattern Designer (NG version) (com.snc.ng.pattern.designer): Next-generation tool to create, edit, and debug discovery patterns.
    • Service Mapping Plus (snsmscopedapp): Extends Service Mapping features and installs related applications from the ServiceNow Store as needed.

    Tag Governance Plugins

    • Cloud Access Interface (sncai): Enables scripted access to cloud platforms like AWS and Azure.
    • Certification Core (com.snc.certificationcore): Provides compliance and certification structures.
    • ITOM Visibility License (com.snc.itom.vis.license): Manages licensing for ITOM Visibility-dependent Store applications.
    • ITOM/OT SU Licensing (snitomlicensing): Tracks subscription usage for ITOM applications.
    • Discovery (com.snc.discovery): Integral for network discovery and CMDB updates.
    • Flow Designer Action Step - Script on MID (com.glide.hub.actionstep.scriptmid): Allows execution of custom JavaScript on MID Servers within flow actions.

    Cloud Discovery Workspace Plugins

    • Discovery and Service Mapping Patterns (snitompattern): Delivers the latest discovery and mapping patterns updated monthly via the ServiceNow Store.
    • Cloud Provisioning and Governance Core (com.snc.cloud.core): Supports cloud API discovery and event processing.
    • Performance Analytics Content Pack for Cloud Resources (sndiscocd): Provides aggregated views and analytics for cloud resources and tags to build custom dashboards.
    • Pattern Designer (NG version) (com.snc.ng.pattern.designer): Facilitates pattern creation and debugging for discovery.

    Agent Client Collector for Visibility Plugins

    • Agent Client Collector for Visibility - Content (snaccviscontent): Supports agent-based infrastructure discovery and collects Software Asset Management metrics for Discovery and Digital End-User Experience.
    • Discovery (com.snc.discovery): Core discovery plugin updating the CMDB.
    • Agent Client Collector Framework (snagent): Manages the Agent Client Collector on the ServiceNow instance and MID Servers.
    • CMDB CI Class Models (sncmdbciclass): Extends CMDB class hierarchy with models and identification rules to improve CI population by Discovery and Service Mapping.
    • Expanded Model and Asset Classes (snent): Adds expanded model and asset classes; requires Asset Management plugin as prerequisite.
    • Discovery – IP Based (com.snc.discovery.ipbased): Provides shared components for horizontal discovery.

    Practical Implications

    When you install or update ITOM Visibility, these plugins ensure that all required capabilities for network, cloud, and infrastructure discovery, service mapping, tagging, and agent-based collection are present. This comprehensive plugin set enables seamless integration with your CMDB, supports cloud and on-premises environments, and enhances visibility, compliance, and analytics across your IT landscape. Proper understanding and management of these dependencies

    Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.

    Discovery

    Table 1. Plugins or applications installed with Discovery (com.snc.discovery)
    Plugin or application name Description
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Service Watch Suite commons (com.snc.service-watch.commons) Contains common UI components for Discovery and Service Mapping.
    Discovery - IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.

    Discovery Admin Workspace

    Table 2. Plugin activated with Discovery Admin Workspace (sn_disco_workspace)
    Plugin or application name Description
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.

    Service Mapping

    Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)
    Plugin or application name Description
    Service Mapping – Map (com.itom-map-app) A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Event Management and Service Mapping Core (com.snc.service-watch) Comprises the common components of Event Management and Service Mapping.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.
    Service Mapping Plus (sn_sm_scoped_app) Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them.

    Tag Governance

    Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)
    Plugin or application name Description
    Cloud Access Interface (sn_cai) Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure.
    Certification Core (com.snc.certification_core) Contains core certification structures such as filters and templates, and provides compliance functionality.
    ITOM Visibility License (com.snc.itom.vis.license) Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.

    Cloud Discovery Workspace

    Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)
    Plugin or application name Description
    Discovery and Service Mapping Patterns (sn_itom_pattern) Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.

    Agent Client Collector for Visibility - Content

    Table 6. Plugins or applications installed with Agent Client Collector for Visibility - Content (sn_acc_visibility)
    Plugin or application name Description
    Agent Client Collector for Visibility - Content Content (sn_acc_vis_content) Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.

    Agent Client Collector for Visibility - Content Content

    Table 7. Plugins or applications installed with Agent Client Collector for Visibility - Content Content (sn_acc_vis_content)
    Plugin or application name Description
    Expanded Model and Asset Classes (sn_ent) Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application.
    Discovery – IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.