Sales Customer Relationship Management REST APIs

  • Release version: Zurich
  • Updated October 23, 2025
  • 1 minute to read

    • Sales Customer Relationship Management (Sales CRM) APIs provide endpoints to create and manage Sales CRM entities such as leads, quotes, and orders from external systems.

    Table 1. Sales CRM APIs
    REST API Description
    Entitlement API The Entitlement API provides endpoints to create and retrieve entitlement records from an instance.
    lead API The lead API provides endpoints that enable you to create, update, and query/retrieve marketing leads and their associated lead line items from an instance.
    Order API The Order API provides endpoints for retrieving and creating orders with order line items for the Customer Service Management application.
    Product Inventory Open API The Product Inventory Open API provides endpoints to create and retrieve product inventories.
    Sales Agreement API The Sales Agreement API provides methods for creating a new sales agreement and retrieving an existing sales agreement of a given sys_id.
    Work Order Management API The Work Order Management API provides endpoints to create, update, and retrieve work orders.