Zing can include attachments in search results

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Search content from attachments on indexed tables. Display attachments for search results from the Knowledge [kb_knowledge] table.

    Figure 1. Sample Knowledge search showing attachments with matching content
    Sample Knowledge search including attachments.
    By default, search only matches content from attachments on Knowledge [kb_knowledge] records. Administrators can enable search for attachments on other tables, but doing so causes the system to re-index the selected table, its parent table, and any children of the parent table.
    Warning:
    For large tables, such as the Task table, re-indexing can take several hours and slows down the system until complete. Re-indexing is best performed during non-peak times.

    The search results page only displays attachments for search results from the Knowledge [kb_knowledge] table, even if other tables have attachment search enabled.

    Figure 2. Global search displays attachments for Knowledge search results but not for search results from other tables
    Global search results page displaying attachments for Knowledge search results but not for search results from other tables.
    Zing supports indexing and searching these attachment file types.
    • .doc
    • .docx
    • .dot
    • .dotx
    • .htm
    • .html
    • .ini
    • .pdf
    • .pot
    • .potx
    • .ppt
    • .pptx
    • .reg
    • .txt
    • .xls
    • .xlsx
    • .xlt
    • .xltx