Components installed with Proactive Service Experience Workflows

  • Release version: Zurich
  • Updated November 14, 2025
  • 1 minute to read

    • Several types of components are installed with activation of the Proactive Service Experience Workflows application, including tables, user roles, and business rules.

    Roles

    Proactive Service Experience Workflows adds the following roles:
    Table 1. Roles installed with Proactive Service Experience Workflows
    Role Description

    sn_ind_tsm_sdwan.PSEW_USER

    		 Enables the technical support agent to view the relevant information between ITSM and CSM applications.