Security Operations

  • Release version: Zurich
  • Updated December 8, 2025
  • 2 minutes to read
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    Summary of Security Operations

    ServiceNow® Security Operations applications centralize incident data from your security tools into a structured response engine. This engine leverages intelligent workflows, automation, data visualizations, and strong IT integration to help prioritize and resolve security threats based on their organizational impact. These applications are designed to enhance your security posture by streamlining threat management and response.

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    Key Features

    • Security Operations Applications and Workspaces: Tools designed to improve your overall security posture through integrated workflows and data management.
    • Now Assist for Security Incident Response: Utilizes ServiceNow® Generative AI (GenAI) capabilities within the Security Incident Response Workspace and Core UI for enhanced incident handling.
    • Now Assist for Vulnerability Response: Supports GenAI skills in the Vulnerability Response Workspace and Core UI, enabling smarter vulnerability management.
    • Unified Security Exposure Management (USEM): A framework to transform and manage security exposure across your entire digital estate; includes upgrade paths from Vulnerability Response applications.
    • Enterprise Security Case Management: Applications designed to analyze, isolate, and remediate critical security incidents as they develop.
    • Security Posture Control: Provides insights and analytics to assess your organization's overall security posture.
    • Cybersecurity Executive Dashboard: Consolidates data from various Security Operations products into a unified, executive-level dashboard for comprehensive visibility.
    • Threat Intelligence Security Center (TISC): Aggregates and manages threat intelligence data to support proactive security measures.
    • Data Loss Prevention Incident Response: Enables management and protection of sensitive customer information by identifying and securing data loss channels.
    • Shared Applications: Common features and modules that support functionality across all Security Operations applications.

    Practical Resources

    • Access to Security Operations applications via the ServiceNow® Store.
    • Scenario examples to assist with application deployment and use.
    • Support resources including the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service and Support contacts for troubleshooting and assistance.

    Benefits for ServiceNow Customers

    By leveraging Security Operations applications, customers can expect improved threat prioritization, faster incident resolution, and enhanced visibility into their security posture. The integration of AI through Now Assist streamlines workflows, while unified dashboards and case management tools provide comprehensive oversight. These capabilities help organizations proactively manage security risks and respond effectively to evolving threats.

    ServiceNow® Security Operations applications import incident data from your security tools into a structured response engine that uses intelligent workflows, automation, data visualizations, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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