Now Assist for Security Incident Response
Summarize
Summary of Now Assist for Security Incident Response
Now Assist for Security Incident Response empowers security analysts and managers with intelligent workflows and generative AI capabilities to enhance the resolution of security incidents. Analysts can leverage AI to summarize incident details and generate closure notes efficiently, while managers benefit from concise incident context reviews, post-incident analysis data, and recommended remediation steps within the application.
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Key Features
- Generative AI Skills: Automatically summarize security incident details and generate closure notes to streamline incident resolution.
- Intelligent Workflows: Guide analysts and managers through incident handling with AI-driven insights and recommendations.
- Post-Incident Analysis: Provides actionable remediation steps and data-driven analysis to improve security posture.
- Configurable and Activatable Skills: Allows customization and activation of AI skills tailored to organizational needs.
Important Considerations
- Not all AI model providers are available in all regions or for customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets.
- Availability of Now Assist features varies by region and environment; customers should verify current availability with ServiceNow support resources.
- This application relies on AI and machine learning, which may produce inaccurate or incomplete results; human oversight and validation are essential, especially for high-impact decisions.
- Data from your ServiceNow instance is transferred securely to centralized environments, possibly in different data center regions or third-party clouds like Microsoft Azure, governed by ServiceNow’s compliance policies.
- ServiceNow collects input and output data from the application to improve AI models and products; customers can opt out of this data collection.
Next Steps for Customers
- Explore and configure Now Assist for Security Incident Response to fit your security operations workflow.
- Evaluate AI-generated outputs carefully and maintain human oversight to ensure accuracy and appropriateness.
- Review data processing and privacy considerations to align with your organizational policies and compliance requirements.
- Consult ServiceNow knowledge base articles and support resources for troubleshooting and updates on feature availability.
Security analysts can use intelligent workflows and ServiceNow generative AI skills to help them resolve security incidents. Security managers can review the context of security incidents and closure notes quickly in a concise, easy-to-read format, view post-incident analysis data, and see recommended remediation steps with the Now Assist for Security Incident Response application.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from security incidents, incidents, change requests, problems, and vulnerable items. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.