CSDM Data Foundations dashboard
Summarize
Summary of CSDM Data Foundations dashboard
The CSDM Data Foundations dashboard provides a centralized view of key Common Service Data Model (CSDM) indicators, enabling ServiceNow customers to maximize the value of their ServiceNow AI Platform products. It consolidates essential data metrics tailored to the maturity level of your organization's CSDM implementation, simplifying monitoring and management of your CMDB data quality and structure.
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Accessing the Dashboard
You can open the dashboard using two main methods:
- Navigate to All > Configuration, then select CSDM Data Foundations Dashboard.
- Within CMDB Workspace, go to Workspaces > CMDB Workspace, select Management in the menu bar, and then choose CSDM Data Foundations Dashboard under the Optimize section.
Use the change dashboard icon to toggle between the CSDM and CMDB dashboards.
Dashboard Structure and Usage
The dashboard is organized into tabs representing the stages of CSDM maturity: Foundation, Crawl, Walk, Run, and Fly. Each tab presents reports with data metrics relevant to that stage, marked clearly with labels indicating the metric.
- Foundation: Focuses on base data tables that are prerequisites for using ServiceNow products.
- Crawl: Covers base CMDB tables associated with IT Service Management (ITSM).
- Walk: Involves populating network infrastructure and application configuration items (CIs) maintained by technical teams.
- Run: Establishes relationships between technology and business services, such as linking business service offerings to service instances.
- Fly: Represents the completion or near completion of implementing the CSDM framework.
For example, in the Run stage, if business service offerings lack required relationships to service instances, service owners can update these to ensure customer service agents have complete impact information.
Managing Dashboard Performance
If certain metrics are unnecessary or negatively impact dashboard performance, ServiceNow provides options to manage data collection for those metrics to optimize dashboard responsiveness and efficiency.
Related Resources
Customers can refer to related concepts such as monitoring health in the CSDM and CMDB Data Foundations Dashboards and tasks like configuring the CSDM Data Foundations dashboard for more advanced management and customization.
The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.
Access the dashboard
Use either of the following methods to open the dashboard:
Navigate to , and then select CSDM Data Foundations Dashboard.
- In CMDB Workspace, navigate to .
- Select Management in the CMDB Workspace menu bar.
- Select CSDM Data Foundations Dashboard in the Optimize section of the Management tools.
Select the change dashboard icon (
) to toggle between the CSDM and CMDB dashboards.
Example
The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). A label on each report identifies the metric being displayed.
In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to service instances . With this knowledge, Service owners can add the relationships to promote that customer service agents get complete information on the impact of applications that are down.
Tabs on the dashboard
- Tables in the Foundation domain contain base data that is referenced from or to objects in the other CSDM domains. Before you can use ServiceNow products, you must populate foundational data. See 'Foundation' stage reports on the CSDM Data Foundations dashboard.
- In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM). See 'Crawl' stage reports on the CSDM Data Foundations dashboard.
- In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support. See 'Walk' stage reports on the CSDM Data Foundations dashboard.
- In the Run stage, you set up the relationship between a technology and the business that sells and consumes the technology. See 'Run' stage reports on the CSDM Data Foundations dashboard.
- When you reach the Fly stage, you have accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process. See 'Fly' stage reports on the CSDM Data Foundations dashboard.
Managing performance of data collection
For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.