'Crawl' stage reports on the CSDM Data Foundations dashboard

  • Release version: Zurich
  • Updated January 22, 2026
  • 2 minutes to read
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    Summary of Crawl stage reports on the CSDM Data Foundations dashboard

    The Crawl stage reports on the CSDM Data Foundations dashboard provide critical insights into the compliance and relationships within your Configuration Management Database (CMDB) related to service instances and business applications. These reports help identify gaps such as service instances not associated with business applications or mismatches in operational status and life cycle stage, supporting alignment with CSDM guidelines.

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    Key Features

    • CSDM Foundation Indicators report: Displays priority levels calculated from metric weights and severity scores, with priorities ranging from 1 (Critical) to 5 (Low). It shows a color-coded compliance bar (red, yellow, green) representing the percentage of Configuration Items (CIs) in compliance for key foundational metrics.
    • Data Collection Management: To maintain optimal dashboard performance, data collection for certain metrics automatically stops when a threshold of non-compliant CIs is reached. Customers can manage these data collection settings to optimize performance.
    • Remediation Playbook URLs: Provides direct links to Now Support knowledge articles containing instructions for remediating compliance issues. Access requires Now Support credentials.
    • Specific Compliance Reports:
      • App services missing business app relationships — highlights service instances that lack the required mapping to business applications, crucial for accurate issue identification.
      • CIs with mismatched operational status and life cycle stage — identifies discrepancies across CMDB, asset, and IBI data to aid in status alignment.
      • App service to business app not “Consumed by” relationship — identifies incorrect relationship configurations.
      • Business apps missing app service relationships — highlights missing connections essential for accurate service mapping.

    Key Outcomes

    • Enables proactive identification and prioritization of CMDB compliance issues affecting service-to-business application relationships.
    • Supports efficient remediation through direct access to standardized playbooks, reducing time to resolution.
    • Helps maintain dashboard performance by allowing customers to manage data collection for specific metrics.
    • Improves accuracy and reliability of CMDB data aligned with CSDM standards, facilitating better service impact analysis and issue management.

    Crawl stage reports on the CSDM Data Foundations dashboard

    Reports on the Crawl tab

    In this example, a report on the Crawl tab indicates that there are service instances that are not associated with a business application.

    Crawl tab on the Data Foundations dashboard.

    CSDM Foundation Indicators report
    • The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).

    • The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in compliance for the key foundational metric.

      • Red: 0–50% are in compliance.
      • Yellow: 50–90% are in compliance.
      • Green: More than 90% are in compliance.

      To promote optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-compliant CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.

    • The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into compliance. Use your Now Support credentials to access the knowledge article.

    To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.

    App services missing business app relationship
    Percent of CIs missing an important relationship. The service instance is a base-system CMDB table that should map to the related business application in use. Because the service instance is typically the system that a caller identifies when they report an issue with an application, the relationship is required if you're to identify the affected business application. For more information, see Use Application Services dashboard to monitor health.
    CIs with Mismatched Operational Status and Life Cycle Stage
    The report identifies life-cycle value mismatches among CMDB, asset, and IBI. This information is helpful when you're aligning existing status data to the CSDM guidelines.
    App service to business app not Consumed by
    The report identifies incorrect relationships.
    Business apps missing app service relationship
    Percent of CIs missing an important relationship.

    Managing performance of data collection

    The system runs scheduled jobs that collect data for three CSDM metrics:
    • App services that are missing a business app relationship
    • Business apps that are missing an app service relationship
    • App services where the relationship to business apps is not Consumed by

    For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.