Supporting information for ServiceNow Otto for Telecommunications, Media, and Technology (TMT)

Get a quick overview of the important information that is related to the Now Assist for ServiceNow Otto for Telecommunications, Media, and Technology (TMT).

Supported versions

ServiceNow Otto for TMT is supported starting with Xanadu.

Supported user interfaces

ServiceNow Otto for TMT application includes the skills that are listed in the following table.

Table 1. Now Assist for TMT supported interfaces

CSM/FSM Configurable Workspace	Service problem case summarization Resolution notes generation Test summarization Knowledge generation Account onboarding case summarization Engagement record summarization Touchpoint record summarization Customer service summary Customer play summarization Internal play summarization Success initiative summarization Risk signal and issues summarization
Core UI	Service problem case summarization Test summarization Knowledge generation Account onboarding case summarization Engagement record summarization Touchpoint record summarization Customer play summarization Internal play summarization Success initiative summarization Mapping assist Risk signal and issues summarization

Application information

Activate the ServiceNow Otto for TMT (sn_tmt_gen_ai) store app to use the service problem case summarization skills and to generate case resolution notes.

This store app has the dependency on Customer Service Problem Management.

Activate the applications in the following order:

1. Customer Service Problem Management
2. ServiceNow Otto for TMT

For more information, see Configuring ServiceNow Otto for Telecommunications, Media, and Technology (TMT).